Customer Account Representative-Entry Level Bachelor's Degree Required

College Graduates needed for Customer Account Representative position in San Ramon!

Begin your career with a Fortune 500 organization that has a nation-wide reputation for positive customer service.

Employees receive a full benefit package including pension, stock options, 401K with matching, and education reimbursement.

They offer great opportunity for growth, and encourage progression within their organization. In fact, there is an excelled program for rapid progression within the organization for those who qualify.

As an industry leader, they take pride in their team environment focused on engaged and eager professionals. Our client offers a strong sense of community, with focus on personal interests such as sponsored sports teams, book clubs, and support for charitable efforts.

Job Duties

• Auto-Dialer Collections – make outbound/receive inbound calls on accounts that are 5-29 days past due and assist customers with bringing their accounts current (approximately 200+ phone calls daily)
• Identify root cause of customer delinquency and generate effective solutions for Company and customer
• Conduct minimal skip tracing necessary to prepare account for next level of collections
• Effectively contribute to increasing Customer Satisfaction scores (meet qualitative objectives)
• Become a productive member of the department (meet quantitative objectives)
• Maintain enthusiastic and positive attitude
• Attendance – being here on time ready to work at the start of the shift

Desired Soft-Skills

• Excellent verbal communication skills (easy to understand)
• Able to multi-task (ability to talk and type simultaneously is a must)
• Customer service oriented
• Self-starters
• Eager to learn
• Bilingual (Spanish) a plus
• College Degree (4 Year) is required