Front Desk Supervisor

Description

Duties:

• Willingness to accept the most effective role.
• Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
• Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.
• Oversees daily front desk operations and manages daily room inventory.
• Welcomes guest by greeting, answering questions, responding to requests.
• Registers guest by obtaining or confirming room requirements, verifying pre-registration, assigning room, obtaining information and signatures, issuing guest room keys.
• Establishes credit by verifying credit cards or obtaining cash.
• Directs guest to room by showing location on hotel map.
• Conveys information to guest by receiving and transmitting messages, mail, facsimiles, packages, etc.
• Provides concierge duties to guest by answering any inquiries regarding resort and other services guest may require, such as entertainment, shopping, business, and travel.
• Maintains records by entering room and guest account data.
• Collects revenue by entering services and charges, computing bill, obtaining payment.
• Makes resort and other reservations by entering or telephoning requirements, checking availability, confirming requirements.
• Attends room or group meetings in the place of Front Office Manager when needed.
• Secures guest's valuables by processing lost and found to the housekeeping department.
• Contributes to team effort by accomplishing related results as needed.
• Is accessible for agents at the front desk.

QUALIFICATIONS:

• Designs the organization for optimal customer service. Promotes excellence by providing superior service to each customer.
• Uses customer-oriented telephone etiquette to get information. Greets callers, establishes rapport, and projects professional tone.
• High School Diploma or equivalent experience.

PHYSICAL REQUIREMENTS:

• Ability to lift 30lbs.
• Ability to stand/sit for long periods of time.
• Ability to bend, stretch and twist.