Customer Service Representative

Job Description:
- Responsible for responding to routine inquiries from members
- Review and adjudicate claims and/or non-medical appeals.
- Determine whether to return, deny or pay claims following organizational processes and procedures.

-Respond to written and/ or telephone inquires according to desk procedures, ensuring that contract standards and objectives for timeliness productivity and quality are met.

Qualifications:

- High School Diploma or GED Required, Associates Preferred

-2+ Years in health care customer service, health care call center is preferred.

-Ability to read and interpret benefits information and effectively relay information

-Good verbal and written skills

-Good spelling, punctuation and grammar skills

-Ability to handle confidential information with discretion

-Basic computer skills

-Medical Claims Experience Required

About Aerotek:

Our people are everything. As a Best of Staffing® Client and Talent leader, Aerotek® Inc. has distinguished itself as a leader in recruiting and staffing services, by having a deep understanding of the intersection of talent and business. As a strategic partner to more than 17,000 clients and 300,000 contract employees every year, Aerotek's people-focused approach yields competitive advantages for its clients and rewarding careers for its contract employees. Headquartered in Hanover, Md., Aerotek operates a network of over 230 non-franchised offices with more than 6,000 internal employees dedicated to serving our customers. Aerotek is an operating company of Allegis Group, a global talent solutions provider. To learn more, visit .

Aerotek is acting as an Employment Agency in relation to this vacancy.