Technical Support Specialist - Full-time / Part-time

Technical Support Specialist – Naperville, IL Kelly Services is currently seeking an experienced Technical Support Specialist for a 6 month contract role with one of our top clients located in Naperville, IL. Kelly is a full service workforce solutions provider to 98% of the Fortune 100™ companies. We provide employment to more than 700,000 people annually and we deal with some of the largest and best companies both nationally and locally.  This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must submit your resume to Cynthia.Light@KellyServices.com. Due to the high volume of responses anticipated, only qualified candidates will be contacted. Job Duties/Responsibilities: Serve as the initial point of contact for retail sites and vendors regarding management of non-POS/BOS equipment failures and property damage, and dispatch vendors to facilitate repairs and service requests within the SLA requirements. Identify and resolve vendor scheduling issues. Monitor ticket dispatches needing vendor follow-up for SLA compliance. Troubleshooting for major equipment failure at sites Provide 24/7 support for managing spills, unauthorized release responses, Environmental Compliance Specialist support for all environmental related dispatches and property-related Notices of Violation. Accurately create tickets, promptly and efficiently obtain critical information and notify the appropriate personnel. Maintain a high level of proficiency with electronic systems and processes used to facilitate and document communications and service requests.These systems include telephone systems, eMaintenance, Microsoft Office and basic Windows functionality. Maintain a good working knowledge of knowledge management documents critical to retail operations including dispatch instructions and P1/911 emergency service documents. Maintain a high level of communications within the team to ensure that information critical to ongoing events is communicated between representatives. Complete any special assignments such as data support, report creations, or other activities as directed. Kelly Employee Perks: Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase—and the coverage is portable* Service bonus plan Holiday pay plan Weekly electronic pay options Free online training campus available Exclusive online employee community Corporate discounts Apply Now!  Why Kelly®?At Kelly Services®, we work with the best. Our clients include 95 of the Fortune 100™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly. About Kelly Services® As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]