Technical Support Rep II

Position: Technical Support Rep II / Specialist Location: Carrollton, TX 75006 Salary: 48K+Benefits Direct Hire Shift: 7:00am to 4:30 pm or 8:00am to 5:00pm   Position Summary: Under general supervision, responds to customer inquiries related to company products and services via telephone, and assists with the tracking and reporting of Field Service activities, and all related data, to ensure conformance to Quality, Regulatory Compliance, and Corporate Compliance requirements. Performs other functions, as directed by supervisor.   Responsibilities: Essential Duties Provides customer technical support for electronic instrumentation (as necessary 24 hour support). Assists with daily reconciliation of Field Service activities to SAP data entry. Assists with warranty status monitoring. Assists with obtaining on-site warranty renewals Prepares various, defined data/metrics reports, as directed Assists with the control of calibrated equipment Assists with the auditing of repair documentation for cGMP compliance Provides assistance to the Billing Clerk in times of peak activity Participates actively in Continuous Improvement activities Assist with Technical Training classes of proper repair and maintenance Instrumentation. Read, analyze and troubleshoot, as well as, utilize schematics, drawings and wiring diagrams. Basic knowledge in networking concepts including, but not limited to, IP, DHCP, DNS and MAC Address   Expertise: Qualifications - Experience/Training/Education/Etc   Required: Technical Degree or equivalent Customer service experience required. Prior experience in medical device industry. Minimum of three years of previous electronic component level experience.   Expertise: Skill Computer systems Microsoft Word and Excel Advance troubleshooting skills Excellent interpersonal skills Excellent written and verbal communication skills Excellent telephone etiquette Excellent problem solving skills. Ability to deal tactfully with customers to maintain an excellent level of customer service. Intermediate math skills and aptitude. Why Kelly®? With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 95 of the Fortune 100™ companies, and more than 9,000 IT hiring managers turn to us each year to access the best talent: people like you. Last year we found 10,000 opportunities for IT professionals. Let us help advance your career today. About Kelly Services® As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter. Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.]]