Retail Sales / Customer Service and Repair Technician

Batteries Plus Bulbs in Alafaya Trail, Orlando, Florida is hiring a Retail Sales / Customer Service and Repair Technician for its store. The ideal candidates will be comfortable with small electronic device repair, exhibit retail sales skills, possess excellent customer service and relationship building skills, demonstrate a basic understanding of electronics, and possess an ability to communicate with management.

This position offers the ability to get in on the ground floor of an exciting new opportunity with Batteries Plus Bulbs.
In addition to the repair technician responsibilities, the successful candidates will also be a team member responsible for selling all of the products associated with the Batteries Plus Bulbs operation. 

To learn more, complete the online application and attach a cover letter and resume.

Duties:

• Repair cell phones, tablets, and other devices as needed
• Receive, pack and ship these devices
• Maintain proper inventory
• Provide live camera-based remote support (i.e., Skype) for in-store device repairs

Qualifications:

• Customer Service / Sales
• Greet customers, determine needs and answer questions
• Suggest sell add-on items, participate in retail store and commercial sales activities to achieve sales goals
• Ask questions to identify potential commercial customers
• Operate computer/cash register to complete sales transactions
• Answer phones, ensuring messages are relayed
• Function as a team player
• Demonstrate a customer first mentality
• H.S. diploma/equivalent plus 3-6+ months of previous device repair experience or customer service experience preferred
• Demonstrated technical aptitude. Able to quickly pick up on new processes and technologies without a lot of guidance
• Demonstrated attention to detail and ability to effectively manage and track multiple commitments; effectively prioritize, follow up, and meet deadlines.
• Excellent communication and customer service skills, both oral and written. Strong customer service focus. Ability to inform, teach, and train
• Good technical writing skills preferred
• Working conditions are typical for a retail environment, with some tasks (i.e., live store support) being done in a traditional office setting
• This position requires the employee to regularly use hands to handle or touch electronic products The position also requires the employee to regularly use a computer and other off