Front Desk Coordinator - Atria Park of Tarzana - Full-time / Part-time

Atria Senior Living is a leading operator of independent living, assisted living, supportive living, and memory care communities in 190 locations in 27 states and seven Canadian provinces. We are the residence of choice for more than 21,000 seniors, and the workplace of choice for more than 14,600 employees. We create vibrant communities where older adults can thrive and participate, know that their contributions are valued, and enjoy access to opportunities and support that help them continue making a difference in our world.

Atria is an equal opportunity employer. Atria provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, age, national origin, disability, veteran status, or any other classification protected by applicable law. Atria also does not condone or tolerate an atmosphere of intimidation or harassment based on these protected classifications. We require the cooperation of all employees in maintaining a discrimination-free and harassment-free work environment.
Responsibilities

• Assists the Front Desk Manager with scheduling and coordination of staff; available to cover staffing when needed.
• Serves as point of contact for all resident requests and telephone calls except those of an emergency.
• Remains knowledgeable and able to answers questions regarding local stores, attractions and services.
• Ensures that the lobby area and first floor common areas and restrooms are at all times clean and welcoming.
• Assists in the coordination of the community’s transportation schedule.
• Answers resident’s needs and requests, answers phone calls, takes messages, transfers calls, demonstrates excellent phone and interpersonal skills.
• Provides resources for technology assistance, installation of computers, televisions, or other electronic devices.
• Arranges for business services such as faxes and express mail services.
• May drive company vehicle from community to social and other various destinations (only if required by community).
• Coordinates services for residents and their family members (includes, but not limited to dry cleaning, grocery and drug store delivery, dinner reservations, beauty parlor services, theater and movie tickets, and transportation services; following up after services were rendered to confirm that they were satisfactory).
• Maintains extremely high standards of customer service (includes, but not limited to meeting with all new residents and, when appropriate, their family members within 48 hours of arrival to explain concierge services; tracking residents’ and family members’ concerns and complaints and immediately making department managers aware).
• May perform other duties as assigned.

Qualifications

• High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience.
• One or more years of experience working in a customer service environment.
• Basic First Aid and CPR certification where required.
• Must successfully complete all Atria specified training programs.
• Knowledgeable of computers, internet, and software applications.