Insurance Customer Service Representative

At Mills & Sons Insurance, we pride ourselves on being a pillar of the Lake of the Ozarks community, serving our clients with integrity and professionalism. Our office provides a welcoming environment where every team member feels valued and appreciated.

We are currently seeking a dedicated Insurance Customer Service Representative to join our team. In this role, you will be on the frontline of our agency, assisting clients with their insurance inquiries, policy changes and claim issues.

If you are a customer service-oriented individual who enjoys helping others, this could be the perfect opportunity for you to thrive in a supportive and collaborative workplace. Come be a part of our team at Mills & Sons Insurance!

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Evenings Off

Paid Holidays

• Client Support: Assist policyholders with inquiries, policy changes, and claims processing.
• Issue Resolution: Address client concerns and find effective solutions to meet their needs.
• Documentation: Maintain accurate records of client interactions and transactions.
• Product Knowledge: Stay informed about insurance products and services to provide accurate information to clients.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Generating insurance quotes.

• Life & Health Insurance License is a bonus, but not required.
• Customer Service Experience: Previous experience in a customer service role, preferably in the insurance industry.
• Communication Skills: Strong verbal and written communication skills with a focus on clarity and professionalism.
• Detail-Oriented: Ability to maintain accurate records and documentation with a high level of attention to detail.
• Team Player: Works well in a collaborative team environment, contributing positively to overall team success.
• Organization Skills: Excellent organizational skills to manage multiple tasks efficiently and prioritize effectively.
• Computer Proficiency: Comfortable using computer systems, basic software applications, and learning new technology platforms.