Restaurant Manager Job Description

  • Restaurant manager jobsOn average, restaurant managers make around $50,000 per year
  • Restaurant managers often work more than 40 hours per week
  • Many colleges and universities offer bachelor's degrees in restaurant management

What do restaurant managers do?

In a well run restaurant you may never know that a restaurant manager ever exists. Most people never even see one until something goes wrong. Hair in your food? Poor service? Wrong order? Bet you'll be asking for the manager. But they're more than just complaint filters. Restaurant managers are responsible for every aspect of the hiring process for all of their employees including interviewing, hiring and training. When they're not attending to personnel needs, they're also responsible for food service and administrative duties.

Typically payroll, licensing, food ordering, inspections and all sorts of other paperwork are handled by restaurant managers. These tasks require extensive training and experience, because errors can be extremely expensive. Most restaurants employ a general manager and several assistant managers. Assistant restaurant managers are often responsible for either the "back of the house," which consists of chefs, cooks, dishwashers and other kitchen staff, or for the "front of the house," which includes hosts and hostesses, servers and sometimes bartenders. Assistant managers report to the general manager and help oversee the day-to-day activities in the restaurant to keep things running smoothly.

How much do restaurant managers make?

The average salary for all restaurant managers is about $49,420 per year. Experienced restaurant managers at higher end restaurants can earn up to $76,940 per year. It sounds like a lot of money, and it is, but keep in mind that almost all restaurant managers work way more than 40 hours per week, often including late nights and weekends. This isn't your average nine-to-fiver.

Education requirements

There are rarely any mandatory education requirements to become a restaurant manager. Many colleges and universities (over 1,000) offer bachelor's degrees in restaurant and hospitality management. If an associate's degree is more your speed, lots of technical institutes and community college have programs leading to a formal certification in restaurant management. The curriculum for both programs will usually include classes in business, computer science and accounting. Many companies, especially large chains, will offer paid and un-paid internships for those seeking careers in restaurant and hospitality management. If you don't have the formal education experience, no big deal. Many restaurant managers work their way up by starting on the front lines as servers or cooks and get promoted.

Career paths for restaurant managers

If you're looking to move up in the restaurant business, you're definitely going to need to be willing to relocate. Most restaurant mangers get promoted into positions in regional management in larger chains. Some also choose to open up their own restaurants or franchise from a large corporation.

The future of restaurant managers

The BLS (Bureau of Labor Statistics) expects a slow increase in restaurant manager positions over the 2008-2018 decade. This slow in growth is a direct result of a decline in the number of new restaurants. Most new opportunities will be from replacing current workers and a small number of new positions in full service restaurant locations.

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Customer Service Supervisor Job Description

Customer service supervisor jobsOn average, customer service supervisors make around $17 per hour. Job opportunities for customer service supervisors are increasing. Customer service supervisor positions are great entry-level management jobs.

What do customer service supervisors do?

"I'd like to return this."

"I'm sorry sir, we can't accept 8 track players purchased before 1972."

"I want to speak to your manager!"

Enter the customer service supervisor. As a customer service supervisor, your job is to diffuse difficult situations between customer service representatives and customers. You'll need a thorough grasp on what makes good business sense for the company. You'll need to make decisions that maximize profitability for the company, but maintain customer loyalty and that can be difficult.

Customer service supervisors also may be responsible for reconciling money at the end of the day, handling more difficult transactions, and filling in for customer service representatives and cashiers as need demands it.

Typically these positions are promotions for tenured representatives, but with the right skill set and work history, you could easily find a customer service supervisor position at the company of your choice.

How much do customer service supervisors make?

The average hourly pay for all customer service supervisors is about $17 per hour, but will vary by experience and location. Experienced customer service supervisors who successfully sell high-priced products can expect to earn up to $30 per hour.

What are the education requirements?

Education requirements will vary based on the company and product being sold, but many require a minimum of a high school diploma. Occasionally companies will require a bachelor's degree for supervisory and management positions. Nearly every company will require extensive training on company policy and procedures.

Career paths for customer service supervisors

Customer service jobs can lead to a variety of different careers. As with most jobs, supervisor roles almost always lead to management positions that over see one or more supervisory level employees. In a retail or restaurant setting there are additional general manager or district level positions to move in to.

The future of customer service supervisors

The BLS (Bureau of Labor Statistics) expects average growth for customer service supervisor positions. The largest portion of new jobs created will be from retail expansion into new markets.

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Assistant Manager Job Description

post a jobAssistant managers have a lot of responsibility, and this job requires great leadership skills. Whether you’re managing a group of sales people in retail or dishing out orders to servers in a restaurant, you'll need to keep a level head, be able to multitask and have excellent people skills.

Assistant Manager Job skills

The good news is that your training will teach you everything you need to know to succeed on the job. But here are a few skills you should have from the get-go:

  • Leadership: You will have several people you need to supervise in addition to handling general complaints, last-minute schedule changes, kitchen mess-ups and inventory problems. Assistant managers are leaders and should represent their company and themselves well by acting as a role model to the people reporting to them.
  • Organization: There will be a million and one things going on as an assistant manager and everyone will assume that you have it all worked out for them. You should be able to stay focused during busy times and delegate tasks to employees to keep business running smoothly.
  • Recruiting and training: Assistant managers are usually the ones responsible for recruiting and interviewing quality people to staff your location, as well as making sure these new employees transition as smoothly as possibly into their jobs. You should be a good teacher who tries to help employees who are having difficulty picking up new skills.
  • Being friendly and outgoing: People skills and customer service are a must in this job. Not only will you interact with your employees every day, but you will also need to assist customers when they have questions, concerns or complaints. Put on a happy face and address these issues in a professional manner.
  • Staying attentive: This is not a position where you can sit back, forget about the people around you and do your own thing. Your job is to be attentive to your employees by motivating them to succeed and improve. Even if business is slow, keep your staff in high spirits and be as helpful as possible to customers and clients.

Assistant Manager Salary

  • Average hourly wage: $18.81
  • Median annual wage: $34,900

Extra Perks

  • Discounts: If you work in the retail or restaurant industries, you may be entitled to an employee discount on merchandise or food. Other industries have some great perks too, which might include discounted hotel rooms/suites, free phones and gas cards.
  • Sales incentives: In many sales environments, managers who have the best sales month or bring in the most revenue are given incentives like bonuses, gift certificates or even a paid day off.
  • Great chance for promotion
  • Earn valuable leadership skills

Expected hours

Shifts vary depending on the location, but most assistant managers can expect to work a full 40-hour week. Availability on nights, weekends and holidays is also usually required.

Dress the part

Depending on the establishment, work attire varies. Many clothing stores require employees to wear that company's brand or dress business casual (example: dress pants and a nice shirt). Other companies, like auto shops, restaurants and entertainment establishments, will provide you with a uniform. If you're unsure of what's appropriate to wear in this position, ask others in management for a copy of the dress code. Remember that you are setting the standard for your employees, so it is better to dress up than down.

Job myth

“Assistant managers just shout orders at the employees they manage.”

While this job does require you to take control and delegate responsibilities to other workers, assistant managers get their hands just as dirty as their employees. One of the main requirements for this position is people skills, and ordering people around like servants doesn't fit the bill. You'll be so busy dealing with customers, answering phones, filing paperwork, training new employees, cleaning the store/office and covering shifts when you're shorthanded, you won't have time to sit back and relax while telling other people what to do.

Career path

  • Restaurant manager (Averages $40,000 to $45,000/year)
  • Office manager (Averages $50,000/year)
  • Medical clinic manager (Averages $50,000 to $70,000/year)

 

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