EDI Analyst - Full-time / Part-time

Our client, one of the largest Healthcare corporations in the U.S., is looking for a EDI Analyst which is Deerfield, IL. The client is seeking a Analyst with experience in e-commerce solutions, customer service, process improvement, and technical support to enhance operational efficiency.

Job Title: EDI Analyst
Location: Deerfield, IL  
Pay range: $20 - $25 Per HR

About the Role:

• Partner with the e-Solutions Manager to identify key process improvements and technical skill development opportunities.
• Assist in the development of team success metrics and implement quality standards.
• Initial escalation points for customer (internal & external) issues and team member assistance.
• Assist with additional support and implementation work to ensure timely resolution of requests.
• Lead development and documentation of standard troubleshooting processes and procedures, creation and dissemination of materials for customer and stakeholder awareness and training.
• Ensure all problems and incidents are tracked appropriately and addressed in a timely fashion in accordance with department service targets.
• Drive collaboration with Business Systems Analysts and IT to track and resolve issues in a timely manner.
• Ensure data standards are HIPAA compliant and adhere to privacy and security policies.
• Identify additional solutions or practices to improve the operations and activities of e-Solutions and the customer journey.
• Participate in projects relating to e-Solutions and liaise with key stakeholders.
• Collaborate with IT business partners and suppliers on key business initiatives.

• Bachelor’s degree or equivalent
• At least 1-year prior work experience in a support role with 1 or more years of previous customer service experience
• Demonstrated ability to identify and implement process improvements.
• Excellent telephone skills with ability to organize and virtual and in-person meetings and trainings.
• Previous experience with EDI and/or e-commerce solutions; including knowledge of ANSI X12, XML, HTML, and other languages.
• Proficiency with MS office suite (Outlook, Teams, Word, Excel PowerPoint), Tableau, process flow software, and CRM software.
• Root cause analysis
• Proven track record of delivering results in a fast-paced, rapidly evolving environment, including the ability to facilitate changes in customer behaviour.
• Demonstrated ability to identify and implement process improvements.

If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!

About ManpowerGroup, Parent Company of:  Manpower, Experis, Talent Solutions, and Jefferson Wells

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2022 ManpowerGroup was named one of the World's Most Ethical Companies for the 13th year - all confirming our position as the brand of choice for in-demand talent.