QA / Change Management Consultant

This program requires US Citizenship Clearance Preference: 1. CBP Full BI - 1st priority 2. Any DHS badge + DoD Top Secret - 2nd choice 3. DoD Top Secret + willingness to get CBP clearance - 3rd choice (it can take 45 days to 6 months to obtain a CBP clearance – work can only begin once the clearance is fully adjudicated) Position Responsibilities: Collaborate with stakeholders to understand and document change requirements, including impact analysis, risk assessment, and change scheduling. Develop and maintain change management artifacts such as change records, change plans, and change implementation schedules. Coordinate change approval meetings with the Technical Review Board (TRB) and Change Control Board (CCB), ensuring all necessary documentation is available for review. Facilitate discussions and provide guidance during change approval meetings to ensure a thorough review of change requests, including consideration of potential impacts and risks. Assist in the identification and mitigation of potential risks and issues associated with changes. Work closely with cross-functional teams to ensure the timely and successful implementation of approved changes. Act as a stakeholder for the configuration and maintenance of change request management within ServiceNow, ensuring that the system supports efficient and effective change management processes. Monitor and report on the status of change requests, providing regular updates to stakeholders and leadership. Continuously improve change management processes and tools by identifying areas for enhancement and implementing best practices. Position Requirements: Bachelor's degree in computer science, information systems, or a related field. 4 years of experience in change management coordination or a related role. Strong understanding of change management principles, methodologies, and best practices. Familiarity with ServiceNow or other change management tools. Excellent organizational skills with great attention to detail. Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams. Ability to prioritize and manage multiple change requests simultaneously. Knowledge of ITIL principles and certification (e.g., ITIL Foundation) is a plus. Benefits (Regular, Full Time Employees): Medical, Dental, and Vision offerings Weekly Direct Deposit Paid Holidays and Personal Time Off 401(k) with match Voluntary Life and AD&D, Short / Long Term Disability, plus other voluntary coverages Pre-Paid Legal and Employee Assistance Programs Northwest Federal Credit Union Membership BB&T @ Work Program ABBTECH is an EOE/Minorities/Women/Disabled Individuals/Veterans