Collections Specialist

We are offering a dynamic opportunity for a Collections Specialist in Carlsbad, California. The primary role will be to ensure the smooth functioning of the credit and collections operations in our team. As a Collections Specialist, you will be the main point of contact for handling customer service issues, managing high-volume calls, and dealing with paperwork. This role involves a significant amount of customer interaction and requires you to be calm, patient, and efficient in addressing customer concerns.

Responsibilities:

• Manage high-volume incoming calls and address customer service issues promptly.
• Prepare and maintain files for the collectors, ensuring all necessary documents are properly filed and accessible.
• Process payments through various platforms such as credit card systems, ACH, and checks.
• Assist in achieving the monthly collection goals by providing support with internal calls.
• Handle paperwork flow related to financial audits and ensure all documents are submitted on time.
• Act as the main point of contact to alleviate other collectors and manage customer inquiries.
• Utilize various software tools including Microsoft Excel, Outlook, and Word for managing and tracking collections.
• Communicate effectively with customers, maintaining a relaxed and patient demeanor in a fast-paced environment.
• Monitor customer credit accounts and take appropriate action to collect delinquent payments.

Skills:

• Proficiency in Microsoft Excel, and other MS products.
• Experience in Collection Processes and working as a Collector.
• Strong Credit management skills.
• Exceptional Customer Service abilities.• Must possess proficiency in Microsoft Excel
• Familiarity with Collection Processes is required
• Prior experience as a Collector is a must
• Understanding of Credit processes and terms
• Excellent Customer Service skills are essential
• Ability to work both independently and as part of a team
• Strong communication and negotiation skills
• Attention to detail and accuracy in handling accounts and documents
• Ability to prioritize and manage multiple tasks
• High level of integrity and confidentiality
• Knowledge of relevant legal requirements and regulations related to collections
• Strong problem-solving and analytical skills
• Ability to handle difficult or sensitive situations with professionalism and tact.