Front Desk Hospitality - St. Louis West KOA

The St. Louis West KOA offers picturesque camping as it was meant to be - with lots of trees, a babbling creek, fireflies, and a campfire under a starlit sky located on Historic Route 66, less than 1 mile from Six Flags St. Louis and I-44. We are looking for enthusiastic and outgoing people to join our front desk team. Offering camping year-round in RVs, Cabins, Deluxe Cabins, and tents our goal is to create a great camping experience for our guests by offering excellent customer service. If you enjoy meeting new people, working in a fun yet challenging environment and helping families create memories to last a lifetime we want to talk to you!

Working Hours:

• Seasonal
• Part time - 15-30 hours depending on the occupancy of the campground
• June 1- September 15th
• $15.50/hour & up depending on experience
• Most hours available in the afternoon/evenings, weekends & holidays

RESPONSIBILITIES

• Ensures customers receive a high level of service consistent with our customer service philosophy
• Learn and operate Campground Management system
• Communicate with all staff and management using Microsoft Teams
• Enforce campground policies and implement solutions consistent with goals of park
• Proactive guest management to ensure positive environment for all guests
• Handle reservations, registration and store sales for camping guests
• Coordinate with Guest Service staff for late guest arrivals
• Coordinate with Guest Service staff for problem resolution when applicable
• Assists with handling and resolving guest complaints.
• Facilitate guest ticket purchases for area attractions
• Cashier souvenir sales as well as stocking merchandise
• Utilize creative problem-solving skills
• Other duties as assigned by manager which can include but are not limited to: assisting other departments with the completion of tasks and light janitorial work

• Good customer service and communications skills

• Ability to multi task and prioritize

• Able to work with others and work independently

• Professional Appearance and attitude towards guests and fellow team members

• Communicate professionally and patiently

• Be on your feet during shift and able to lift at least 30 lbs.

• Ability to thrive in a fast-paced environment

• Demonstrate leadership abilities

• Intermediate computer proficiency including email, internet and Microsoft Office Suite

• Excellent verbal and written communication skills

PM21

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