Entry Level Technician

Duration

5 Year(s) contract

Desktop support

Looking for someone who is in IT school or an IT internship looking to gain extra expereince

Description

Flexible “Bubble” staff -MASTER LEVEL required (TOTAL NEED 6): First shift, 8 to 4, 9 to 5
General coverage Region - Clinton & Leonardtown MD

\*\*\*\* These folks will require flexibility as far as location to be working at as we will be moving them around to meet demand

o Incidents – Software break/fix
o IMACs – Installation of software, machine upgrades, etc.
o Refresh
o Support peripherals for scanning paper and ID cards, barcode scanners, credit card readers, label printers, signature pads, Dragon dictation microphones, and RFID readers
o Basic experience awith Active Directory
o Experience with Windows 10 and Microsoft Office
o Experience with Deskside support in a hospital environment a plus
o Experience with ServiceNow- PREFERRED NOT REQUIRED
o Experience with LogMeIn
o Ticketing System is ServiceNow
o Tech walk-up bar at staffed locations

Job Title

Windows 10 Field Client support

Top Skills Details

DSM: Deskside Master
1. 3 to 5 years Windows 10 Desktop Support experience in a corporate environment.
2. 3 to 5 years Enduser client -LAN/Networking support in a corporate environment
3. Customer Service Experience
4. Must be fully vaccinated

Additional Information

Experienced Deskside tech to do refresh work, resolve incidents, requests, etc.
Good Communication and technical skills

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Drug Test Required

false

Experience Level

Entry Level

External Communities Job Description

This is a long term Windows 10 deskside field support project supporting the largest technology company in the world

Additional Skills Tags

Additional Skills & Qualifications

Resource must have Windows 10 experience
As this is a new contract, please expect some changes regarding hours and locations.
Asked for flexible resources in most scenarios.

Business Qualification

Impact to the Internal/External Customer

Customer impact
By providing local Desktop Support technicians, will not need to travel a resource to work on site from other locations and save on hotel/travel costs.

By providing local Desktop Support resources, can continue to provide on-site desktop/LAN support to local users and meet their Service Level expectations with open tickets.