Client Service Supervisor

Join a winning team at United Business Bank and enjoy a friendly and collaborative work environment where opportunities for advancement are encouraged and supported. We pride ourselves on the team that we have in place, and we proudly state that our success is due largely to our team and their commitment to our client base. Thank you for considering United Business Bank as your next step in your career path, we look forward to hearing from you.

About United Business Bank

We are a publicly traded Regional Bank with over $2.5B in assets and 35 offices in 5 states. We have an entrepreneurial spirit and focus on the community by specializing in small to medium sized business clients. Our single point of contact model delivers outstanding customer service. United Business Bank's comprehensive benefit package includes medical, dental, vision, 401K, long and short term disability insurance, flexible spending account, a generous vacation and sick policy.

About the Position...

The Client Service Supervisor (CSS) is an onsite position and does not have remote opportunities.

The Client Service Supervisor (CSS) acts as a resource in identifying and resolving client servicing issues, troubleshoots complex matters, and assists the Client Service Representatives (CSR) and Tellers with daily assigned tasks. The CSS observes and provides coaching to CSRs and Tellers to enhance the client experience and operational effectiveness and is responsible for day-to-day CSR and Teller scheduling. The CSS supports the Client Service Manager (CSM) in onboarding and training of new CSRs and Tellers. The CSS is responsible for providing a variety of paying and receiving functions for clients in person, via phone, and through the mail, ATM and Night depository, including processing deposits, withdrawals, loan payments, cashier's checks, cash advances, stop payments, and wires. The CSS is responsible for balancing each day's transactions and verifying cash totals. The CSS will assist clients promptly, courteously, efficiently, and professionally and they assist clients with bookkeeping and checking account problems. The CSS answers client questions regarding the Bank's products and services and they are responsible for actively cross selling the Bank' s products and services. The CSS might also perform other duties including signature verification, and remote deposit capture review. The CSS assists in ensuring all department duties and responsibilities are performed accurately, timely and efficiently and according to Bank policies, procedures, and regulatory guidelines. The CSS will also assist the CSM and the Regional Branch Administrator with other duties as assigned.

About You...
You are a self-starter with an entrepreneurial spirit who thrives in a team environment. You also have the following:

Education/Certification: High school graduate or equivalent.

Required Knowledge: Advanced knowledge of Teller and Operations procedures. Strong understanding of banking products, services and operations.

Experience Required: Minimum of 2 years of Teller experience in the financial services industry or 1 year Teller experience combined with managerial experience in another industry.

Skills/Abilities:

• Excellent communication skills.
• Professional appearance, dress and attitude.
• Excellent math skills.
• Ability to use Microsoft Office software package.
• Ability to operate related computer hardware and other business equipment including adding machine, copy machine, telephone, and encoder.

Compensation

Hiring Salary Range: $18.00 to $20.00.

This compensation information is United Business Bank's good-faith estimate and is provided pursuant to Colorado's Equal Pay for Equal Work Act. Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The base pay and target incentive (if applicable) will be finalized at offer.

Benefits

We offer competitive financial compensation, including various compensation plans and a solid benefits package for regular full-time salaried and hourly positions.

• Medical, Dental, Vision Insurance at a shared premium cost.
• 401k With Matching Contributions.
• Paid Time Off accrued vacation and sick time, 1 float day, 11 paid holidays.
• Flexible Spending Accounts Healthcare, Dependent Care, Transit & Parking Options.
• Employee Assistance Program, 100% employer cost.
• Employees are offered a free checking and savings account, plus free orders of personal size checks.

Application window is anticipated to close May 3, 2024.

Location: Onsite, no remote

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.