Senior Regulatory and Advocate Complaint Specialist
•Today
Hours | Full-time, Part-time |
---|---|
Location | Evansville, Indiana |
About this job
The Regulatory & Advocate Complaint Specialist will coordinate the research and compilation of information needed to respond to complex inquiries and complaints from State regulators, the Better Business Bureau, Attorney Generals, the CFPB, and attorneys, and will formulate communications that fully address all expressed allegations, concerns, inquiries and requests.
In the Role
- Review regulatory and advocate inquiries and complaints to identify and determine the specific nature of allegations, concerns, inquiries and requests requiring response.
- Coordinate with appropriate business operations and/or functions to research and collect information necessary to respond to inquiries and complaints.
- Formulate communications that fully address all expressed allegations, concerns, inquiries and requests, balancing customer care and satisfaction with business objectives.
- Coordinate responses with Law Department attorneys to express appropriate legal arguments.
- Act as a liaison with the Law Department and Executive Office of Customer Care staff.
- Appropriately track the investigation and development of all communications and maintains documentation.
- Communicate with regulators, attorneys, and advocates concerning communications.
- Promote compliance with OneMain policy/procedures and other applicable regulations.
Requirements
- Associate Degree in Business or legal writing or equivalent experience
- Must be able to effectively multi-task and manage work flow and business priorities.
- Must be a clear and precise thinker with the ability to effectively communicate at different levels of understanding. Must have professional and calm demeanor with ability to tactfully deal with and work through difficult situations independently.
- 1-4 years' experience in technical/legal correspondence
- 1-4 years of financial service and/or paralegal experience
- Strong written communication skills
Preferred:
Bachelors degree
Regulatory correspondence experience
Location: Evansville, IN
You might also like
in Evansville, IN
$18
Reckitt • 18h ago
$23
Banterra • 6h ago
$22
Dana Corp • 6h ago
$37
Energy Systems Group, LLC. • 6h ago
$15.00 to $30.00
U.S. Army Recruiting Battalion • 8d ago
Companies hiring financial advisors
in Evansville, IN
Nearby locations
Explore more financial advisor jobs
in Evansville, IN
Nearby Job Titles
Financial Advisor Jobs Registered Nurse Jobs Critical Care Nurse Jobs Truck Driver Jobs Radiologist JobsNearby Locations
Evansville, IN Jobs Newburgh, IN Jobs Henderson, KY Jobs Mount Vernon, IN Jobs Indiana JobsNearby Companies
Hire-Standard Staffing LLC Jobs HSS Jobs HireStandard Staffing Jobs TotalMed Jobs Ascension JobsNearby Categories
Full-time Jobs Part-time Jobs Teen Jobs Posting ID: 936447142 Posted: 2024-05-06 Job Title: Senior Regulatory Advocate Complaint