Cashier

Status: Non-Exempt

MISSION CONTRIBUTION:

To ensure the efficient and cost effective operation of the DGR through security of corporate assets, customer relations, sale of donated goods, accurate cash register operations in order to maximize profitability and increase training opportunities.

SUMMARY:

Under the direct supervision of the Team Leader Coach and ATL is responsible for customer service, cash register sales, facility security and maintenance, greeting and assisting customers, bagging/wrapping merchandise, displaying merchandise, cleaning cash wrap area, counters, and front of store, hanging, stocking shelves and rotating merchandise.

ESSENTIAL FUNCTIONS:

1. A cashier is responsible for greeting customers both via phone or in person in a prompt, friendly and courteous manner, offering assistance to customers with the goal of providing 100% customer delight.
2. Operates the POS to ensure accurate and efficient sales data, price, and information codes on merchandise.
3. Ensures proper cash handling of all transactions including proper processing of coupons and discounts.
4. Responsible to ensure the integrity of our “Change round up” program where all customers must be asked to round up the change from each transaction to fuel the mission of GSM within the communities that we serve.
5. Cleans front doors, counters and glass frequently, dust cases, keep front of store clean, return shopping carts and baskets to appropriate areas, return unsold merchandise to proper area.
6. Assists with promotions to include customer information, postings, special sign displays, etc.
7. Stocks and maintains counter, showcases and cash/wraps in a neat and clean condition at all times.
8. Works in a safe manner, adheres to proper handling of material movement equipment and communicates any safety hazards or concerns.
9. Assists in training new cashiers.
10. Cleans dressing rooms and re-hang clothes as needed.
11. Places apparel, wares, shoes, accessories, etc., onto sales floor in correct location and rotate merchandise from sales floor as needed.
12. Adheres to all DGR and personnel policies and procedures; follow good safety practices including reporting safety hazards and injuries to the Team Leader Coach.
13. Maintains DGR security, relating to theft or pilferage and handling of cash receipts, according to DGR policies and procedures.
14. Performs assigned duties within the framework of our Guiding Principles:
    • We are committed to providing world-class customer service to all of our customers.
    • We are committed to a clean, neat, and organized store. The image of the store reflects Goodwill, the manager/TLC, and the team.
    • Donors should be greeted in 10 seconds.
    • We are committed to a full store with full inventory.
    • Every time we touch a donation, something good should happen to it.
    • All donations should be processed within 24 hours.
    • If you have a pile, you have a problem.
    • Hard goods should be priority processed.
    • Material handling equipment is for moving donations, not storage.
    • Don’t fall in love with your donations… rotation is critical to success.
    • Donor Value should increase.
    • Profits should increase.
15. May be asked to participate in activities outside of Goodwill.
16. Attends in-service and related training as assigned by Team Leader Coach.
17. Performs other duties as assigned by Team Leader Coach.

MINIMUM QUALIFICATIONS:

• High school diploma or G.E.D. preferred
• Prior experience in a retail environment preferred
• 6 months Cashiering experience preferred
• Good interpersonal skills and customer service
• Ability to perform the essential functions with or without accommodation
• Ability to develop and maintain effective working relationship with team leader, team members, customers and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude and a neat, clean, and well-groomed appearance.

SPECIAL REQUIREMENTS:PHYSICAL REQUIREMENTS:

• Able to stand, bend and reach.
  • Able to lift, push, pull, carry or otherwise move up to twenty-five (25) pounds with no support regularly. Over twenty-five (25) pounds request for additional team member assistance as needed.

CPFs FOR CASHIER - Statistical (Includes overall department results along with inclusion of TM’s

contribution to such outcomes)

1. PRIDE
2. Safety – DGR Safety metric score
3. Attendance - Works schedule as assigned, notify leadership as needed with no recurring issues
4. Quality of Work – (Attitude, sense of urgency, image, productivity, individual safety performance)

1. Customer Service (10 second rule internal and external customers, smile, integrity of process and feedback)

1. Transaction Value (Location vs individual)
2. Change round up as a % of transactions (30% and higher than previous year)
3. Sales Floor Support – (Meets production standards as needed ensuring fresh inventory)
4. Accuracy of register input
5. Image (keeps cash wrap, sales floor clean, neat, safe, organized with fresh merchandise)