HEAVY DUTY HOUSEKEEPING ATTENDANT

*APPLICANT CLOSING DATE: Until Filled*

STATUS: Full-Time

FLSA: Non-Exempt

REPORTS TO: Housekeeping Shift Supervisor

SUPERVISES: N/A

Department: Housekeeping

AGE REQUIREMENT: 18 Years Or Older

WORKING HOURS: This is an hourly position. The incumbent is expected to work the necessary hours to meet the needs of a 24 hour establishment.

SUMMARY: Responsible for the cleanliness of the public of the casino, including the following of a preset schedule and responds to emergency cleaning needs as directed. Job assignments may or may not be assigned by sections and areas. Also performs other job duties under the direction of the Housekeeping Shift Supervisor.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Utilizes heavy industrial type cleaning equipment to clean the casino carpet in a controlled area throughout the shift;
2. Cleans assigned section; cleans glass, ceramic, vinyl, wood, and metal surfaces of fixtures and slot machines, and/or other areas as outlined in section assignments;
3. Responsible for the cleaning of all of the customer restrooms during assigned hours (i.e. toilets, sinks, stocking of supplies in cabinets and dispensers, sweeping, scrubbing the tile and grout, and mopping and drying the floors);
4. Organizes all gaming chairs that are placed in front of slot machines;
5. Empties indoor/outdoor trash receptacles and cleans receptacles according to departmental standards;
6. Empties recyclable items according to the environmental method of disposal or their holding in specific containers for pickup;
7. Cleans promotional and descriptive signs above gaming machines;
8. Vacuums casino floor in assigned Gaming Tables, and surrounding areas per a set schedule;
9. Cleans soiled carpets with carpet cleaning and spot removal extractor;
10. Utilizes equipment (i.e. mops, buckets, extension cords, vacuums, brooms, towels, caution signs, ladders, carpet extractors, etc.) in a manner that is mindful of guest safety;
11. Protects and stores equipment to reduce damage, accidents and theft; reports defective equipment to supervisor;
12. Responsible for the cleanliness and appearance of the casino's concierge desk and front guest entrance area;
13. Cleans windows and mirrors using correct procedures;
14. Cleans the service elevators and their accompanying lobbies according to an assigned schedule;
15. Refills and/or replaces sand inside ashtrays that adorn trash receptacles inside and outside of Casino;
16. Vacuums and cleans the Regulatory Office on a nightly basis;
17. Cleans the restrooms in the restaurant area following a preset schedule;
18. Responsible for the nightly cleaning and maintenance of the restrooms in the administration hallway;
19. Responsible for the removal of gum and other adhesives from the casino carpet and other surfaces;

1. Commits to the Team R.O.C.K. Philosophy.
2. Acts as a role model and always present oneself as a credit to River Rock Casino and encourages others to do the same.
3. Meets the attendance guidelines of the job and adheres to regulatory, department and company policies and procedures.
4. Attends all required meetings and training.
5. Maintains confidentiality at all times.
6. Performs other duties as assigned.

SUPERVISORY RESPONSIBILITIES: No supervisory responsibilities for this position.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and ability required.

1. Prior cleaning or hotel housekeeping experience preferred;
2. Knowledge of safe use of heavy industrial cleaning equipment and chemicals is preferred;
3. Proper use of ladders and knowledge of proper safety techniques is required;
4. Must be able to work independently with minimal supervision.
5. Must be able to get along with co-workers and work as a team.
6. Must present professional appearance at all times.
7. Must be able to maintain a high degree of confidentiality with respect to all matters pertaining to the gaming enterprise business.

EDUCATION:

1. High School Diploma or GED preferred.

LANGUAGE SKILLS:

1. Must be able to read, write, speak and understand English.
2. Excellent oral and written communication skills are important to the successful conduct of this position.
3. Ability to write accurate, grammatically correct, polished reports and business correspondence.
4. Must be able to speak with the public in a professional manner.

MATHEMATICAL SKILLS:

1. Ability to add, subtract, multiply, and divide in all units of measure.

REASONING ABILITY:

1. Ability to proactively streamline processes for company's return on investment.
2. Ability to define problems, collect data, establish facts, and draw valid conclusions.
3. Ability to interpret an extensive variety of instructions furnished in written, oral, diagram or schedule form.
4. Ability to process detailed work and requests for information or assistance in a timely manner.
5. Ability to apply regulatory and procedure doctrine, concepts, and policy to practical situations.

LICENSES, CERTIFICATES, REGISTRATIONS:

1. Must possess a valid California Driver's License with a clean driving record.
2. Must be able to obtain and maintain a gaming license from the Dry Creek Gaming Commission.

PHYSICAL DEMANDS

1. Must be able to maneuver around all areas of the casino.
2. Must be able to sit and/or stand for extended periods of time.
3. Must be able to lift up to 75 pounds.
4. Must possess the coordination and dexterity to work with hand and power equipment;
5. Must be able to bend, reach, stoop, kneel, twist and grip items.
6. Must be able to respond to visual and audio cues.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. This is a fast paced, highly diverse work environment, and the position requires the ability to remain flexible and get along with all personality types.
2. Must be able to manage a number of priorities simultaneously and meet deadlines.
3. Must be able to respond calmly to customer concerns and questions.
4. Must be able to tolerate areas containing secondary smoke.