Scheduling Rep

LOCATION: Remote
JOB TYPE: Full-time
SCHEDULE: Monday-Friday
SHIFT: 8:00am-5:30pm
WEEKENDS: Monthly Saturday rotation

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Answers incoming telephone calls from referring physicians or patients, determines the study/studies to be scheduled, finds a appropriate time slot to schedule the patient in, relays the date, time and location of the scheduled study to the caller.
• Reviews with the caller the preps, warnings and any information needed for the study.
• Reviews with the caller any information we need for the exam, including patient demographics, insurance information, and prior study information.
• Answers incoming telephone calls through Mitel systems, determines purpose of callers, and forwards calls to appropriate personnel or department. Answers questions about organization and provides callers with address, directions, and other information.
• Takes and delivers messages or transfers calls to voice mail when appropriate personnel are unavailable.
• Answers questions about organization and provides callers with address, directions, and other information.
• RMI to Schedule: Responsible for outgoing calls when RMI receives an order for a patient that is not yet scheduled. Places orders into VSDM folder and assigns a team member to call the patient, and fax order to the referring physician.
• On a daily basis-the Scheduler will review any applicable notes, contact patient and coordinate appointment time –within timeframe request by Radiologists, document applicable note and adjust “status” in PACs accordingly.
• Prepares all biopsy paperwork for the next day such as consent forms and lab’s required.
• SUPPORTS MISSION, VISION AND VALUES OF THE CORPORATION.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to respond to common inquiries or complaints from customers, or members of the business community. Ability to comprehend what is being asked for and the ability to reason when the request is not correct and then direct them to the correct information. Ability to speak fluently and make oneself understood effectively.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and must be able to type efficiently.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.