Overnight Emergency Shelter Supervisor

Schedule: Wednesday-Sunday 12am-8am. 40 hours per week.

"As I love you, you must love one another." (John 13:34). Since 1952, Open Door Mission has existed to
restore hope and change lives of Rochester's men, women and children.
Does the idea of balancing professional best practices with Christ-centered compassion excite you? Are
you looking to provide more meaning in the life of someone who is experiencing homelessness,
addiction, or trauma while working for an employee-voted Rochester Top Workplace?
We believe the value we provide to our community is highlighted by the strength of our employees.
Since all our programs are residential, we can't compete with remote work scheduling. We demonstrate
the value in our employees through a generous 6-week time off policy, 100% contribution towards
dental and vision plans, 70% contribution towards several medical plans, and an employee assistance
program that provides 8 counseling sessions to each of our employees and their families.
In addition to the normal compensation and benefits, we offer a 6-month retention bonus and an
employee referral bonus.

SUMMARY OF POSITION:

In the absence of the manager, the Supervisor is responsible for the delivery of services as it relates to the emergency shelter in alignment with the mission of Restoring Hope and Changing Lives. While this role actively works shifts assigned at the Main St location the Supervisor may be called to assist and/or provide direction to overnight staff at the Plymouth Ave location. As a seasoned believer, shares the gospel through relational counseling. Supervises staff, trains and orients, and evaluates performance across assigned shift. Actively engaged in monthly meetings and may be encouraged to participate in community networking groups.

DUTIES & RESPONSIBILITIES:

• Under the direction of Shelter Manager, implement policies and procedures on assigned shifts; note areas needing corrective attention; provide recommendation and feedback to Manager that may increase organization, facilitate programming outcomes, and encourage overall safety and security.
• Collaborate with Manager in developing and implementing corrective action plans to policies and procedures.
• Provide direction to staff, clients, guards, and volunteers on assigned shifts
• May be responsible for shift coverage as needed or required outside of normal schedule or job site, including holidays
• Coordinate and communicate with social service agencies about shelter issues.
• Responsible for receiving and documenting vital information on assigned and passing on to the manager as needed or required; utilizing email, MISSION TRACKER and/or HMIS
• Provide support and encouragement to shelter staff and guests to facilitate standards and quality of services provided; able to respond to and diffuse situations before escalation using behavior intervention techniques, and notifying emergency services as needed or required
• Perform First Aid or CPR and calls emergency services if needed.
• Attend staff meetings and trainings as instructed.
• Participate in case review with case manager(s) on bi-monthly basis and responsible to ensure HMIS is accurate and complete on a daily basis
• Communicate to facilitate referrals to Women's Transitional Program or Men's Recovery Program
• Assess eligibility of outside referrals to ensure safety and fit to emergency shelter, collaborating and implementing intake policies of outside referrals with Shelter Manager
• May be required to provide a devotional or word of encouragement to the clients.
• Required to be accessible to the women's dorm to address concerns or cover shifts as required or needed, and may require transportation between sites (1/2 mile radius)