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in Atlanta, GA
Desktop Support Tech Sr
Estimated Pay | $49 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Atlanta, Georgia |
Compare Pay
Estimated Pay$22.5
$49.02
$70
About this job
Job Description
Department of Aviation is seeking Desktop Support resource that will be part of a team responsible for supporting workstations running on Windows 10 and higher platforms in a 24x7 operating environment. This role will be responsible for handling all Tier 1 & some Tier 2 issues. The Technician is responsible for "imaging" workstations as outlined by departmental standard operating procedures and installing and configuring all associated hardware. The Technician is responsible for proactively monitoring these workstations and is responsible for firmware updates, operating system updates, anti-virus software updates, security patches, and repair of any hardware failures. The technician will also provide helpdesk support including answering helpdesk phones and resolving end-user computer issues using remote diagnostic and troubleshooting tools. Duties will require after-hours support. The Technician will report to the Technical Services Manager and must coordinate activities with other business units within the division to meet the department's overall objectives.
Experience required:
2 years' experience doing desktop support.
Experience with Windows and Mac operating systems.
Experience with cloud technologies.
Experience doing PC Builds and deployments.
Experience working with a ServiceNow ticketing system.
Previous experience troubleshooting issues with applications.
Ability to troubleshoot and resolve issues within O365 and other apps.
Solid understanding of Azure AD.
Excellent communication skills.
Ability to troubleshoot VPN issues.
Basic Networking experience.
Provides management of domain accounts and group permissions.
Responsible for supporting remote sites around the Airport.
Essential Education/Certification(s): Associate in Applied Science (AS) with certifications such as A+ Certification, CompTIA Network+, CCNA, or a minimum of 2 years of hands-on equivalent experience in computer repair or any combination of education and experience that would provide the desired skills, knowledge, and ability to perform the job functions.
Critical Hire Code (Assigned by Approver)
The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.
Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile.
To be completed upon candidate selection:
Global Monitor Check
State Criminal Record verification (past 7 years covering each State in which the candidate has resided)
Social Security Number Verification
Federal Criminal Records Verification (past 7 years)
Any additional requirements stated by the Agency on the requisition
Education VerificationEmployment VerificationDrug ScreeningMVR
(Suppliers Only)
To order, click on the link to the right:
The completed Background Verification will be attached (via an automated feed) to the candidates user profile under the Attachments Section.
Please make sure to always include the applicable proposal ID, contract ID, or requisition ID in the reference field when ordering. It is also very important to double check that the name on the order being requested matches the candidate's name in the Covendis system. Otherwise, the completed report will not be successfully uploaded to the candidates profile.