Hotel Front Desk Clerk

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!Compensation:

$12 hourly

Responsibilities:

• Connect with the housekeeping department to ensure guest accommodations are ready
• Mitigate customer complaints as needed
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
• Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications:

• Exhibits working knowledge of Microsoft Office and reservation management systems
• Well-versed in taking telephone calls and handling stressful situations
• Must have graduated high school, received a GED or equivalent
• Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
• 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred

About Company

Acerca de LaQuinta Inn & Suites Lexington South

Fundada en 2005, Rolling Hills Hospitality opera 15 propiedades hoteleras con un enfoque central en superar las expectativas de sus huéspedes. Rolling Hills Hospitality se ha posicionado como una de las principales empresas de desarrollo y gestión hotelera de la región al incorporar altos estándares operativos y lograr una simplicidad que se puede aplicar a cualquier modelo de negocio. A través de nuestros acuerdos de gestión, somos responsables de contratar, capacitar y liderar a más de 300 empleados en todo el Valle de Ohio. Rolling Hills Hospitality actualmente mantiene relaciones honradas con las principales compañías hoteleras del país, incluidas Marriott, Hilton, IHG y Hyatt.