Houseperson - Hilton Tucson El Conquistador

Scope:

Cleans and inspects public areas to ensure hotel cleanliness standards are met.

Primary Responsibilities:

Ø Inspects all public areas to ensure cleanliness standards have been met; reports any problem areas to supervisor.

Ø Assists room attendant with heavy items such as mattresses and soiled linens. Delivers linens and necessary supplies to room attendants.

Ø Shampoos carpets, strips and waxes floors throughout the hotel.

Ø Cleans designated areas such as lobby, public rest-rooms, and public areas and back of house areas on hotel property.

Ø Collects trash throughout the hotel including room attendants’ carts, vending and room service areas, offices and rest rooms.

Ø Responds to guest requests such as delivery of housekeeping supplies (e.g. linens, roll-a-ways, etc.) in a timely and efficient manner.

Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.

Ø Provides a professional image at all times through appearance and dress.

Internal: Engineering Department: To request repairs

Laundry: To deliver and receive linens.

Room Attendant: To deliver and receive linens.

Qualifications:

Education/Experience: Basic reading, writing and math skills.

Certification and/or License Requirement: None.

Skills:

Organizational

Interpersonal

Attention to detail

Working Conditions:

Will be required to work nights, weekends and holidays.

Will be required to work in fast paced environment.

Will be required to work with common household chemicals.

May be asked to work overtime.

Physical/Cognitive Activities:

This description of physical and mental activities is not intended to describe essential job functions. Rather, its purpose is to give the job applicant a feel for the physical and mental activities of the job to the end that an applicant with a disability can determine whether he or she will be able to do this job either with or without accommodations.

Since assisting room attendants and cleaning public areas are the major responsibilities of this position, Housepersons spend a significant portion of their workday involved with the following: carrying, lifting, pushing and pulling.

The vast majority of time is spent cleaning the public areas of the hotel, and this is usually accomplished by walking through or standing in these areas. Communication skills are necessary some of the time when responding to a guest request.

In addition to frequently operating a vacuum cleaner, Housepersons may often operate a carpet shampooing machine, a floor buffing machine and a wet vac as well as other cleaning machines. Housepersons typically lift and/ or carry items as much as 75 pounds and pull and/ or push items weighing as much as 500 pounds.

The person in this position has some opportunities to utilize problem-solving abilities.

Organizational Structure:

· Reports to: Director of Housekeeping, Housekeeping Manager