Hotel - Bellman (Seasonal)

BELLMAN: Reports to Front Desk Supervisor or Lead Clerk

• Responsible for greeting guests in a professional manner at the main entrance of the hotel and assisting the unloading of luggage, if any
• Responsible for extending a warm welcome and appreciation to every guest with the greeting “Welcome to Treasure Bay”
• Responsible for conducting the bell service activities such as luggage service upon a guest’s arrival and departure, luggage storage, delivering items to the rooms, information service, and other related tasks
• Responsible for orienting the guests with the room and facilities, including showing them how to use the AC, heat, safe, and phone
• Responsible for addressing the guest by name, holding the doors for the guests, and extending a hotel introduction in a professional way
• Responsible for having a wealth of knowledge relating to hotel information and layout, venues, events and promotions, players club, and local events
• Responsible for communicating via radio with the front desk and guest services for guest assistance
• Responsible for the cleanliness of the podium, lobby, surrounding environment, and equipment used to perform the job
• Responsible for maintaining a professional image while on duty with grooming, hygiene, and prescribed uniform
• Responsible for performing other duties assigned by the supervisors, managers, casino operations managers, and directors
• Responsible for stocking all vending machines on the weekends