Houseperson

Holiday Inn Express Charlotte Airport |108 Airport Commons Dr, Charlotte, NC 28208

We are always looking for people that have a heart for service to join our company. Maya Hotels owns and operates great brands from Hilton, Marriott, & IHG. We understand that creating a desired employee experience is key to helping us deliver exceptional guest experiences and become an employer of choice. We believe that if you take care of your employees, they will in turn take care of your customers and guests.

Job Summary:

As a Houseperson, you will play a crucial role in maintaining the cleanliness and orderliness of the hotel. Your primary responsibility will be to assist the housekeeping department in various tasks to ensure a pleasant and comfortable experience for our guests. You will work closely with the housekeeping team, providing support and assistance as needed. Your attention to detail, strong work ethic, and ability to work well in a team will contribute to the overall success of our hotel.

Responsibilities:

1. Cleaning and Maintenance:
   • Perform general cleaning tasks, including vacuuming, sweeping, mopping, and dusting in designated areas such as hallways, stairwells, and public spaces.
   • Empty trash receptacles and replace liners.
   • Maintain cleanliness and organization of storage areas and housekeeping carts.
   • Clean and maintain hotel amenities, such as lobby areas, restrooms, and fitness centers.
   • Ensure all cleaning supplies are stocked and report any shortages to the supervisor.
2. Guest Room Support:
   • Assist housekeepers in preparing guest rooms for arrival, including making beds, replenishing linens and amenities, and ensuring rooms are in excellent condition.
   • Collect dirty linens and deliver clean ones to the designated laundry area.
   • Handle guest requests promptly and effectively, ensuring guest satisfaction.
   • Report any maintenance or repair issues in guest rooms to the appropriate department.
3. Assistance to the Housekeeping Team:
   • Support the housekeeping team by responding to their requests for supplies, linens, and equipment.
   • Assist with the removal of trash, dirty linens, and debris from the floors and hallways.
   • Help maintain inventory of housekeeping supplies and inform the supervisor of any shortages.
   • Collaborate with the team to ensure efficient and timely completion of all tasks.
4. Safety and Security:
   • Adhere to hotel safety and security procedures to maintain a safe environment for guests and employees.
   • Report any suspicious activities, safety hazards, or emergencies to the appropriate personnel.
   • Follow proper procedures for handling lost and found items.

Qualifications:

• High school diploma or equivalent.
• Previous experience in a similar role is preferred but not mandatory.
• Excellent interpersonal and communication skills.
• Strong attention to detail and organizational abilities.
• Ability to work independently and as part of a team.
• Physical stamina to perform manual labor, including lifting heavy objects, pushing carts, and standing for extended periods.
• Flexibility to work a variety of shifts, including weekends and holidays.
• Knowledge of cleaning techniques and proper use of cleaning equipment is a plus.

This job description is a general outline of the responsibilities and requirements. Actual duties may vary depending on the hotel and its operational requirements.