Sanibel FYZICAL - Hiring Part-Time Client Care Specialist

FYZICAL Therapy & Balance Centers – Sanibel is proud to have served our community for over 25 years, and we are committed to providing each person who walks in our door with an exceptional experience that promotes healing and recovery in a safe, compassionate environment. Like many other businesses in Sanibel, we are in the process of building back better & stronger, and cultivating a team of professionals who thrive on teamwork and integrity is crucial to our continued success.

FYZICAL Sanibel is hiring a Part-Time Client Care Specialist to join our dedicated team as we restart our practice. Our Client Care Specialist is often the first point of contact, tasked with coordinating patient care and providing a seamless experience for new and existing clientele. This role requires exceptional customer service skills in combination with physician liaison and administrative duties, and we will provide training for the right candidate. We’re an employee-centric business offering paid time off, on-the-job training, and a diverse and highly inclusive working environment.

If you’re looking for more than just your next job, please apply today for immediate consideration.

Primary Responsibilities Include:

• Greet patients, visitors, and vendors upon arrival at clinic
• Collect new patient intake information and track referrals
• Manage patient scheduling, enter appointment dates and times into computerized scheduler
• Phone, text, or email appointment reminders
• Answer phone, respond to voicemail & email inquiries, or direct to appropriate party
• Coordinate evaluations, appointment reminders, and cancelations
• Record when appointments have been filled or canceled
• Upon patient cancelation, inform scheduled therapist reason for cancelation and advise if patient has rescheduled
• Verify insurance, track covered/non-covered visits, take copayments, and ensure that any pre-authorizations are done promptly
• Communicate with Office Manager regarding appointments and scheduling issues
• Send paperwork to insurance carriers for coordination of benefits
• Ensure daily notes and billing codes are completed by each therapist daily and sent to billing company
• Order equipment and office/medical supplies as needed or directed
• Use social media platforms to market the clinic
• Willingness to assist therapist with set-up, clean-up, laundry, and light cleaning in the absence of an aide
• Other duties as assigned

Successful Candidates Must Have:

• High school diploma or GED certificate
• Valid driver’s license and reliable transportation
• Exceptional communication skills
• Proficiency in Microsoft Office products
• Ability to handle multiple tasks at once
• Ability to work efficiently & effectively in an autonomous environment
• Must be self-motivated with a willingness to learn and help coworkers when necessary
• Positive and empathetic attitude, willingness to help patients in pain
• Team player who can work in harmony with others

What We Offer:

• Toll Reimbursement
• Room for Advancement & Growth
• Possibility of full-time hours in the near future
• PTO including vacation and holidays
• Continuing Education Allowance if applicable
• Mentorship Program
• Opportunities for professional development and leadership
• Valuable on-the-job training

FYZICAL Therapy & Balance Centers are a nationwide group of over 500 independently owned physical therapy clinics, with a focus on orthopedic and vestibular rehabilitation. Our people are our greatest asset – we hire therapists who are professional and enthusiastically embrace advances in research, technology, science, and healthcare. Our teams enjoy an outstanding working environment, as well as unique and exciting possibilities for personal and professional growth. If you want to be the best at what you do and be rewarded for it, you have found the right place!