Desktop Support Technician

DESKTOP TECH I: 5345 State Highway 12 , Norwich NY

US Citizenship required for GE Aviation due to Export Control Government regulations. GE Aviation requires First Advantage background check (don't submit without having this ability, failure to perform check may result in removal from Fieldglass). Confirmation of background check will be required in the form of FADV Confirmation number located on passing background check summary page. Finally, a form will need to be provided confirming appropriate checks have been ran. Please make sure understand requirements and contact the CAT team with questions | Deskside Support Role, 2 POSITIONS! | 5345 State Highway 12, Norwich, NY 13815-3206 | conversion salary $23-25 | Top 2 Skills Deskside, and Customer Service | Shift M-F 8 am-5 PM EST. [attached] Deskside role troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 6 months.

Responsibility

Repair, test, image and clean PC’s, laptop, monitors, printers, and other related hardware.
Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
Experience with asset management. Install, move, add, and change. Large IMAC events expected for client printer migration and PC refreshes
Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
Comfortable with face to face interactions as will be required to provide technical support to end users in-person at the customer’s site
Back up and burn end user data.
Assist in developing and documenting improvements to current processes. Assist other coworkers in resolution of end users’ technical issues across the program.
Assist Site Leader in the execution of established processes and escalations.
Ability to handle multiple projects
Experience working in enterprise environment