3rd shift Roadside Assistant Coordinator

Job Description:

Administrative Responsibilities:
- Assist customers with OTR breakdown incidents from initial call in to completion of incident in a professional/courteous manner in accordance with Star’s standards and expectations.
- Coordinate each incident thoroughly and ensure proper notes and data are entered into system to easily identify incident details.
- Locate and assign a “preferred” vendor to each incident by utilizing proper vendor network search engine(s). Ensure proper and professional communication with vendor until incident is resolved. Ensure vendor is assigned a reference number at time of initial report/call in.- Communicate to customers, periodic incident updates throughout duration of OTR incident to ensure customers are aware of all incident details.
- Utilize proper OTR incident tracking tools as provided by Program Manager to properly track each incident and to assist in retrieval of invoices from vendors. Ensure all data on invoice is correct and provide vendor with purchase order number.
- Assist Program Manager and Administrator with retrieval of “National Account” tire vendor invoices when necessary and as directed.
- Handle conflicts professionally, properly, and report all conflicts to Program Manager to ensure proper follow up is executed.
- Develop, maintain and distributes weekly & monthly branch performance reports as determined by Program Manager.

Qualifications:
-Excellent communication skills
-Excellent ability to “multi-task”
-Conflict resolution skills
-Proficient in Microsoft Excel and basic office applications
-Excellent organizational and time-management skills
-Good understanding of maintenance practices/procedures within our industry
-Experience in managing and working with vendors
-Enthusiasm – it’s contagious!