E-Commerce Order Specialist - SAP and VLOOKUP experience required

Connexion’s mission is to provide "best in class" services to job seekers. We strive to achieve excellence in job placement, staffing, and recruiting services, while treating candidates with the professionalism and respect they deserve.

Title: E-Commerce Professional II

• 12 people in this dept. All global & remote. 
• 100% needs VLOOKUP experience in Excel & needs SAP experience working with transactions as a supplier (customer transactions) and processing those orders.  
• Will be managing exceptions as orders come in, e.g, if an automated order comes through with a price or sku mismatch, or a comment, they'll identify and resolve to push the order through. Mentioned CXML integrations. 
• They'll provide eCatalogs through a tool that marries the customer pricing with the content. 
• Degree - Not required
• Location: 100% remote - can sit any where in the US but must be flexible with their availability. Some customers are in UK, Australia. 
• Interview: multi-step. Will meet with several team members, but will try to group them together so they're back to back. 
• Department: Marketing

Responsibilities:

• Monitors for IDOCs and orders with block/hold and resolves so that the order can be filled 
• Monitors web registrations and executes customer ST/BT mapping with ERP system 
• Troubleshoots e-invoice failures and ensures that the invoice is received by the customer and that the root cause is addressed to ensure that future invoices are received electronically through the integration
• Generates and provides e-catalogs to customers 
• Acts with urgency solving for immediate customer needs including requests for help, questions, complaints, issues or task? requests leveraging customer facing CRM.
• Proactively identifies issues that would otherwise impact the customer or customer transactions and fixes them
• Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer
• Acts with urgency solving for immediate customer needs including requests for help, questions, complaints, issues or task requests leveraging customer facing CRM
• Proactively identifies issues that would otherwise impact the customer or customer transactions and fixes them
• Troubleshoots with the customer, e-procurement marketplace technical support, internal IT teams to understand technical issues and address quickly with the customer
• Generates and provides e-catalogs to customers when needed
• Monitors for IDOCs and orders with block/hold and resolves
• Monitors web registrations and executes customer ST/BT mapping with ERP system

Skills:

• 4+ years' experience with SAP ERP transactions (orders, invoices, order confirmations, shipment notifications) (As the supplier processing orders placed by customers, not as the buyer working with invoices from suppliers)
• 5+ years' experience with B2B ecommerce transactions and processes
• Must have experience working as a supplier to integrate customer organizations who are using eProcurement platforms (Ariba, Jaggaer, Coupa)
• Customer facing issue resolution experience is required eCatalog generation and process management
• Tools and systems experience:? Microsoft Office, SAP, SFDC commerce, SFDC CRM, Jira,
• Committed to and passionate about delivering an exceptional customer experience
• Professional, emotionally mature and ethical, strong interpersonal skills and ability to work well with a broad range of personality styles and types
• Excellent written and verbal communication skills - clearly and accurately communicates pertinent information in own words with consideration to demonstrate understanding of customer requests and needs