Customer Solutions

About Ascendion Ascendion is a full service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent solution capabilities accelerate transformation and impact for enterprise clients. Headquartered in New Jersey, our workforce of 6,000+ Ascenders delivers solutions from around the globe. Ascendion is built differently to engineer the next. Ascendion | Engineering to elevate life We have a culture built on opportunity, inclusion, and a spirit of partnership. Come, change the world with us: Build the coolest tech for world’s leading brands Solve complex problems – and learn new skills Experience the power of transforming digital engineering for Fortune 500 clients Master your craft with leading training programs and handson experience Experience a community of change makers! Join a culture of highperforming innovators with endless ideas and a passion for tech. Our culture is the fabric of our company, and it is what makes us unique and diverse. The way we share ideas, learning, experiences, successes, and joy allows everyone to be their best at Ascendion. About the Role: Job Title: Customer Solutions Representative Key Responsibilities: Education Qualification: Superior communication skills both written and verbal Experience in customer facing role either remote or face to face. Understands internal processes and tools Computer proficiency. Problem solving skills. Accuracy in data entry Excellent fluency in language to be supported. Experience in a phone based remote role. Familiarity with computer technology. Time management skills. Oversee compliance with operating procedures and standards. Advanced knowledgeable in call routing and case management processes and obligation systems. Strong understanding of internal processes, tools and usage of such tools in managing daily tasks Organizational skills to manage workflow and tasks. Process analysis and documentation. Ability to mentor and train new agents Ability to participate or lead in projects for process or quality improvements. Education and Experience Required: High school education or equivalent; some college level education highly preferred. Typically requires a minimum of 7+ years general administrative experience, or equivalent combination of experience and college level education. Type of Experience Needed: Senior/advanced general administrative skills/ knowledge. Usually works with multiple issues/projects and has the experience/ability to support multiple employees' administrative needs. Regarded as the key administrative employee of the department and is a primary administrative employee in the division/ company. Specific advanced software skills as required by the department. Required Skills: Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources. Monitor the service event through completion for compliance. Manage the service requests of customers through different access channels. Reviews customer feedback related to customer entitlement & case management and analysis of statistics related to customer access (phone) & case management. Provide resolution and feedback based on analysis. Leads in projects for process or quality improvements and documents changes. Works with escalated customers and drives actions in post incident reviews. Manages multiple tasks or cases simultaneously without supervision. Acts as a mentor and may provide some supervision of other non-exempt employees. May provide input on training material for new and existing processes. Provide training to new and existing employees as needed. Process expert and subject matter expert on standard and nonstandard delivery types. Location: Boise,ID Hybrid Salary Range: The salary for this position is between $31,200 – $37,440 annually. Factors which may affect pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. Benefits: The Company offers the following benefits for this position, subject to applicable eligibility requirements: [medical insurance] [dental insurance] [vision insurance] [401(k) retirement plan] [longterm disability insurance] [shortterm disability insurance] [5 personal days accrued each calendar year. The Paid time off benefits meet the paid sick and safe time laws that pertains to the City/ State] [1015 days of paid vacation time] [6 paid holidays and 1 floating holiday per calendar year] [Ascendion Learning Management System] Want to change the world? Let us know. Tell us about your experiences, education, and ambitions. Bring your knowledge, unique viewpoint, and creativity to the table. Let’s talk! Contact Details If you are looking for a new job Opportunity then please reach out to me at 5055316363 or email me at nishtha.bahoriya@ascendion.com