Partner Service Desk Associate

The Partner Service Desk Associate manages media content through specific workflow-based Operations along with monitoring & reconciling QA Content. Candidates interested in applying should possess excellent written and verbal communication skills, be comfortable taking ownership of tasks and have experience tracking and reporting issues. **SHOULD ENJOY SPORTS** Department Hours: 8am EST – 1am EST Pay Range: $17/hr - $23/hr depending on experience Principal Duties: - Escalate and communicate issues on time and handle escalated issues and work closely with cross-functional teams and vendors/providers to resolve network/video issues - Work on all reconciling and monitoring workflows within the specific turn around time and with excellent quality - Investigate and provide resolution for cases/tickets concerning assets - Offer solutions and/or fixes for issues - Involved in testing of new tools and dashboards - Active awareness of multiple simultaneous case tickets with meticulous attention to detail - Ability to provide insights, RCA’s(root cause analysis) and suggestions based on observations from the end customers and their experience - Collect data from various sources and organize in defined templates and tools for further reporting - Create/update standard operating procedure documents - Manage multi device monitoring set up Requirements (must have) - High School Graduate (Associates Degree preferred) - 2+ years of professional experience (education will be considered in lieu of experience)