Tier II Desktop Support
•Today
Estimated Pay | $51 per hour |
---|---|
Hours | Full-time, Part-time |
Location | Kansas City, Kansas 66111 Kansas City, Kansas |
Compare Pay
Estimated Pay We estimate that this job pays $51.13 per hour based on our data.
$24.49
$51.13
$64.69
About this job
Veracity is a business and technology consultancy that specializes in optimizing companies’ business performance and navigating change. Our experienced team of strategic thinkers, solution experts, and problem solvers work flexibly and collaboratively with our clients to understand their business objectives to drive results. We are also guided by our core values and purpose, which includes being transparent, curious, and humble while ensuring our clients, employees, and communities all thrive.
Currently, we are searching for a Tier II Desktop Support to join our team ON SITE for a six week training period in Kansas City, KS, once satisfied can move to a 100% remote capacity.
Provide first-level technical support of computer software and hardware products and services. Respond to and diagnose problems through discussions with users. This includes problem recognition, research, isolation, and resolution steps. Resolve basic to moderately complex problems while referring more complex problems to senior level technicians. Assist users inquiring how to use specific software, electronic mail, or operating systems. Use existing processes and tools (e.g., problem management database and help desk systems) to proactively support office staff and equipment. This position will handle calls as their primary duties as well as work tickets and may be asked to help with projects.
Job Responsibilities:
Perform troubleshooting and repairs of Windows 10 as well as some Apple products
Perform troubleshooting on Network Printer and Multifunctional Devices as well as Home Office Printers
Perform troubleshooting and have a working knowledge of Office365
Knowledge of accessing systems remotely via remote tools such as Teamviewer
Perform troubleshooting on remote VPN connectivity
Perform troubleshooting on network drive access
Work daily with Active Directory with knowledge on resetting passwords and assigning users and computers to groups
Perform troubleshooting in AS400 environment
Perform Software installs
Perform troubleshooting on mobile devices, iPhone/iPad and Android
Work daily with internal customers via phone, and email
Accurately record all work and troubleshooting in tickets in ServiceNow Ticketing system
Maintain positive, professional attitude always
Other duties may be assigned as required
Minimum Job Qualifications:
Associate degree in related field of study preferred
Bachelor’s Degree preferred
Minimum 2 years of experience in MS Windows environment handling Level I calls
Certifications are preferred
Experience handling desktop and laptop break/fix support
Experience using and troubleshooting MS Office (O365) products
Experience using ticketing systems, ServiceNow preferred
Experience managing and troubleshooting Windows 7 and 10 workstations
Working knowledge of Active Directory Users and Comp
Working knowledge of Apple products including iPhone, iPad, and Mac Computers
Able to communicate and translate complex technical topics into easy to understand concepts
Able to proficiently manage and troubleshoot Microsoft desktop operating systems
Able to clearly document technical processes
Able to communicate clearly and effectively, both verbally and in writing
Regular and predictable attendance
To be considered an applicant for a position, you must: (1) complete the application in full; (2) apply for a specific, available position; and (3) meet all stated minimum qualifications. Applications that are incomplete or are submitted for "any" position will not be considered. Applicants are good for 90 days. If you are not selected within 90 days of submission, and remain interested in a position, you must submit a new application.
Veracity Consulting provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran and any other characteristics protected by law.
It is Veracity Consulting’s policy that we will not discriminate against qualified individuals with disabilities with regards to any aspect of their employment. Veracity Consulting is committed to complying with the American with Disabilities Act of 1990 and its related Section 504 of the Rehabilitation Act of 1973. Veracity Consulting recognizes that some individuals with disabilities may require accommodations at work.
In addition to federal law requirements, Veracity Consulting complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
No 3rd parties, please.
You might also like
in Kansas City, KS
$17
Penmac Staffing • 1h ago
$59616
ACE Hardware • 5d ago
$60000 - $67000
ACE Hardware • 5d ago
$18.50
Arrow Senior Living • 21h ago
$22
The Scoular Company • 2d ago
Companies hiring network architects
in Kansas City, KS
Nearby locations
Explore more network architect jobs
in Kansas City, KS
Nearby Job Titles
Registered Nurse Jobs Truck Driver Jobs Critical Care Nurse Jobs Radiologic Technologist Jobs Radiologist JobsNearby Locations
Kansas City, MO Jobs Overland Park, KS Jobs Kansas City, KS Jobs Independence, MO Jobs Kansas JobsNearby Companies
Research Medical Center Jobs Uber Jobs Careers In Trucks LLC Jobs U.S. Navy Jobs Lyft JobsNearby Categories
Full-time Jobs Part-time Jobs Gig Jobs Posting ID: 936158071 Posted: 2024-05-05 Job Title: Tier