General Manager (Marine Crewing)

General Manager (Marine Crewing) U.S. Marine Management LLC (USMMI) is seeking a full-time General Manager (Marine Crewing) in Norfolk, Virginia 23502 About the Role: The Crewing General Manager will supervise crewing agents and marine personnel department daily operations; coordinate mariner assignments with properly qualified personnel in accordance with union, industry best-practice and customer contractual requirements; support Program Managers with selection and promotion of best-qualified mariners; represent USMMI during Seafarers Appeals Board hearings and investigate grievance claims; and act as Harassment, Discrimination, Bullying Point of Contact and Designated Employer Representative for USMMI fleet Primary Responsibilities: Crewing & Training Lead and supervise crewing agents & training specialists’ daily operations. Ensure appropriate policies and procedures are implemented in accordance with company’s ISO/ISM certification, CFR and USCG requirements. Audit USMMI compliance with above policies and procedures in accordance with Safety Management System. Perform liaison role with representatives of U.S. Coast Guard, Military Sealift Command, and labor unions on matters related to Marine HR. Monitor USCG / CFR / STCW regulations pertaining to US merchant mariners and implement strategies and program for compliance. Manage external and internal recruiting of mariners, from identification to assignment. Responsible for ensuring all USMMI vessels and billets are crewed in accordance with current policies, procedures and contractual requirements with mariners who are fully trained, properly licensed/qualified, physically & medically qualified, and possessing the required security clearance. Responsible for coordinating the Training assignments, for all USMMI vessels with the appropriate training facility. Coordinate shipboard succession planning and promotion process for the Master, Chief Engineer, Chief Mate and 1AE billets. Maintain list of eligible candidates. Review all potential commercial and government contract RFPs or RFIs for crew and training requirements to determine budgeting, availability, and ability to comply with contract requirements. Manage Anti-Harassment, Anti-Discrimination, Anti-Bullying, EEO and Code of Conduct Policy investigations and proceedings, including training of Shipboard Leadership. Act as Harassment & Discrimination Point of Contract for Shipboard Complaints. Represent USMMI in adjudicating Seafarers Appeals Board proceedings. Draft and make recommendations for SAB /cost recovery actions, work with unions to execute these cost recoveries. Act as Designated Employer Representative for drug and alcohol incident prevention, investigation, and testing. Manage process improvement and standardization of crewing process and NS Enterprise optimization and implementation. Maintain integrity of computer database of shipboard personnel and permanent personnel files for USMMI vessels. Maintain records and generate required reports, including retention and training compliance for Safety Council, Management Review and TMSA metrics. Cognizant of all personnel actions on subject vessels. Develop and maintain relationships with the applicable unions to ensure the mariners meet all prerequisites. Establish and maintain professional relations with all Merchant Marine Academies, training institutions, recruitment centers, military transition programs and military fleet / family service centers. Represent USMMI at job fairs. Approve Mariner Travel Expense Reports in accordance with SMS procedure and customer requirements. Supervise reconciliation of Corporate Travel Account and Virtual Card Accounts. Participate in industry and educational Marine Personnel strategic initiatives and discussions. Collaborate with and support Operations Department to ensure Program needs are met by Crewing Department Maintain awareness of fleetwide ship operations and locations Serve as crew advocate and family support point of contact during shipboard emergencies, including drills and exercises. Implement TMSA Element 3. Recruitment and Management of Vessel Personnel. Act as Sexual Assault / Sexual Harassment (SASH) Key Responder. Manage 3rd Party travel agent and rental car contracts. Maintain awareness of foreign travel regulations, including Country Clearance Guide and visa requirements for traveling mariners. Job Qualifications Bachelor’s Degree from an accredited institution preferred. Experience with U.S. flag ships & merchant mariner management preferred. Experience with government contracts / charter parties and compliance preferred Experience with Collective Bargaining Units preferred Eligibility for security clearance Technical Competencies Effective management skills, to include managing specialized teams, remotely and in office setting. Critical thinking, attention to detail, a focus on compliance and a demonstrated understanding of business implications are critical for this position. Demonstrated analytical and math skills Experience with root cause analysis and process improvement Detail-oriented person with strong organizational skills Self-starter with capability to operate independently Ability to conduct objective analyses/assessments Excellent advocacy skills Effective negotiating skills Good communications and strong interpersonal skills and the ability to interact effectively with individuals at all working levels Good working knowledge of MS Office Products (Word, Excel, Power Point, Outlook, Sharepoint, OneDrive), ABS NS Enterprise or other HR Information Systems. The ability to quickly adapt, work with new systems and manage change. Please submit your resume via the ‘Apply now’ button. We are an Equal Opportunity Employer!