Billing Supervisor

Dynasty Financial Partners is a leading WealthTech platform and the industry advocate for independent financial advisors helping them succeed through powering the future of wealth management. Our mission is to help advisors achieve their entrepreneurial dream of building a more successful enterprise defined by their ability to deliver high-quality, customized financial advice to their clients.

Dynasty offers integrated and differentiated solutions and services ranging from transition support, experience and community, technology and CRM, finance, investments and operations, marketing, compliance, practice management, M&A, and capital strategies. Dynasty has established offices in St. Petersburg (Headquarters), New York City, and Chicago.

JOB OVERVIEW:

The Dynasty Operations team is responsible for the overall administration of the firm's turnkey asset management program (TAMP). The Billing Supervisor will report directly to the Head of Operations and is integral to performing various duties to ensure that activities executed in Operations are consistent with established policies and procedures. The Billing Supervisor will oversee and perform departmental functions such as client fee set up on the Investment platform, processing advisor and manager fee billing, and directly supervise the billing operations team. As a Supervisor, this position must be a business leader who advances Dynasty Operations goals and objectives as aligned to the firm's broader initiatives. This role operates independently with general guidance from the SVP of Operations and will be expected to effectively manage client projects based on previous experience and is capable of handling complex escalated situations by finding and presenting reasonable solutions. They will act as a culture carrier for Dynasty internally and externally and will always act with a client first mentality.

PRIMARY FUNCTION:

The Operations Billing Supervisor's primary function within the Operations team includes, but is not limited to, overseeing and performing specific functions associated with overall fee billing administration conducted through the Dynasty Platform. In coordination with the billing team and under general guidance of the Head of Operations, the Billing Supervisor will review and assess the quality of work of direct-report billing associates, assist with the building and implementation of advisor fee billing grids, perform periodic reviews of published billing files, review custodian debits and credits processing with Reconciliation colleague and coordinates all necessary steps to facilitate manager fee payments with Reconciliation team member. The Billing Supervisor will act as the point person for the day-to-day escalation with advisors and managers for all aspects related to billing activity.

RESPONSIBILITIES:

• Oversees and executes on the required procedures involved in the overall fee billing process, including maintenance of current fee billing rates and agreed upon terms and conditions, reconciliation of fee calculations and published files issued to clients, client interaction related to daily activities as well as facilitate training of new advisors and key office contacts, and employing the fee debiting methods with the Billing Team and Finance department on behalf of registered investment advisors
• Coordinates with custodians, Resource Partners and Dynasty home office departments to support compliance related matters specific to fee billing, respond to due diligence requests as required, and coordinate with Ops Controls and Compliance when risk related requests involving billing are received.
• Aids in the ongoing set up of fee schedules on the platform for both professionally managed and advisor managed programs. Reviews and periodically tests the accuracy of fee schedules new to the platform or changed per client instructions.
• Participate and drive expectations in root cause analysis to correct and/or prevent deviations in processes and workflows. Recommend and implement changes to avoid future occurrences.
• Helps to identify opportunities for efficiencies in processes and recommends improvements.
• As supervisor, conducts performance appraisals of billing associates, facilitates new hire training, define and assign roles and responsibilities, and contribute toward annual budget planning process
• Conduct in person and virtual meetings and training sessions with clients, coworkers, and Resource Partners as an independent presenter or in conjunction with other members of Dynasty
• Contribute as a key stakeholder to projects related to the billing department, Operations, or across other departments
• Ensure clients of Dynasty receive excellent service and that prompt responses are provided to inquiries - problem solves for a variety of complex situations requiring critical thinking.
• Collects information from multiple parties and provides clear communication back to the client and senior management.
• Coordinates the collection and reporting of key performance indicators associated with billing processes to be used for firm reporting, resource planning, and trend analysis
• Lead data-driven initiatives leveraging our dashboards and technology stack in coordination with Operations department head and Reconciliation colleague
• Other duties as assigned by the head of Operations.

REQUIREMENTS:

• Individuals will have minimum 5-10 years of experience
• BA/BS required. Finance, Accounting, Business or Computer Science (preferred)
• Proficient using MS Excel required (Formula Builder, pivot tables, macros, v look ups, etc)
• Prior experience with Wealth Management Software (Addepar, Black Diamond, Envestnet, Folio, etc.) preferred.
• Ability to analyze information and make recommendations.
• Proven communication skills (both oral and written).
• Prior experience managing people and complex processes
• Strong attention to detail to ensure quality standards are met without impairing workflow.
• Must be able to partner, collaborate and lead in a team environment.
• Strong organizational and time management skills required to prioritize workload, handle multiple tasks, and meet deadlines.
• Ability to provide a high level of customer service in a calm, courteous and professional manner.
• General accounting principles as it relates to billing & invoicing as well as basic investment and trading experience is required.
• Participate in special projects and cross-trains on other departmental functions.
• Ability to initiate and lead moderate departmental projects.
• A deep knowledge of concepts and operational practices as part of running a wealth management firm.
• Ability to diagnose a situation and provide detailed recommendations and resolutions.
• Intellectual curiosity and critical thinking skills.
• Must have ability to complete tasks with minimal supervision.

Successful candidates will:

• Act with an entrepreneurial spirit and a willingness to show initiative
• Be willing to work hands-on and deliver against the outputs of strategic Operations initiatives and programs
• Think proactively to create value and stickiness with clients (both internal and external)
• Be comfortable working and thriving in a demanding and fast-paced environment
• Be a culture carrier and adopt Dynasty's culture of accountability, fairness, teamwork, and transparency
• Show eagerness to learn and grow within the firm

At Dynasty our Diversity and Inclusion Mission is to actively encourage and support the inclusion and acceptance of diverse backgrounds, ideas, and beliefs by embracing our commonalities and respecting and appreciating the differences among us. We believe in promoting success for our employees and clients by providing all persons with opportunities and a voice to achieve their full potential as organizational goals are pursued.

BENEFITS

• Health Insurance
• Dental insurance
• Vision insurance
• Retirement plan 401(k)
• 401(k) matching
• Paid Time Off
• FSA/HSA benefits plans
• Disability benefits
• Voluntary Life Insurance
• Basic Life Insurance

EQUAL EMPLOYMENT OPPORTUNITY Dynasty Financial Partners is committed to providing equal employment opportunities and ensuring that all employment-related decisions are made without regard to race, color, sex, age, national origin, religion, physical or mental disability (unrelated to the ability to perform job duties) veteran status, or any other protected status under applicable law.

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