Loaner Car Coordinator

Westbury Jeep Chrysler Dodge Ram is a proud member of the VIP Automotive Group of Long Island, known for its exceptional leadership and customer-focused culture. Join our team for a professional work environment, continuous training, and the opportunity to be part of one of Long Island's most successful auto groups.

At VIP, our purpose is to create exceptional value and experiences for every customer, surpassing our competitors. Our mission is to be the foremost provider of automotive sales and service, empowering our staff to deliver memorable customer experiences.

Our team members enjoy a positive working environment with opportunities for professional growth through training and advancement from within the organization.

Click Link below to learn more about our group and dealership –

VIP Automotive Group
Westbury Jeep Chrysler Dodge Ram

Loaner Car Coordinator
Full-Time Opportunity
Monday – Wednesday - 3:30 PM – 12:00 AM
Thursday - OFF
Friday – 3:00 PM – 10:00 PM
Saturday – 8:00 AM – 5:00 PM
Sunday - OFF

Job Description & Duties:

• Maintain accurate registration and inspection records for the loaner fleet vehicles at all times.
• Ensure continuous availability of all vehicles for loan purposes.
• Regularly inspect and monitor vehicle conditions, conducting repairs and maintenance according to schedule.
• Ensure that all loaner vehicles are covered by an accurate and up-to-date loaner contract when loaned out.
• Monitor and inspect to ensure all non-contracted vehicles are present and ready for loan.
• Conduct daily reviews of open loaner contracts to ensure agreements do not exceed 25 days.
• Establish and maintain a reporting and record-keeping system for warranty reimbursement from loaner agreements within the warranty department.
• Provide weekly reports on aged loaner agreements to management to minimize customer loan duration and maximize warranty reimbursement per vehicle each month.

• Assist with drop-off/pick-up of loaner vehicles for VIP guests when necessary.
• Implement and maintain a daily process with valets to ensure loaner vehicles are thoroughly cleaned and sanitized before each loan and immediately upon return, ready for the next guest.
• Provide backup and support to the team in completing daily loaner agreements and processing.
• Responsible for managing tickets and toll collections on all loaner vehicles, ensuring all tolls and tickets are collected and followed up on until resolved.
• Maintain accurate fleet records in the TSD system, including monthly review and comparison of the on/off fleet log with TSD listed vehicles. Accounting for loaner fleet details can be provided by the accounting department.
• Positive attitude, meticulous attention to detail, and a proactive approach are essential for success in this role.
• Ability to thrive in a fast-paced work environment.
• Previous experience in telephone and internet sales is advantageous.
• Exceptional interpersonal, written, and verbal communication skills.
• Strong work ethic and effective time management skills.
• Proficiency in active listening and the ability to ask insightful questions to understand and address client concerns.
• Friendly demeanor and ability to build rapport with customers over the phone.
• Enjoyment of collaborative teamwork and self-motivation.

Qualifications:

To excel in this role, candidates must perform each essential duty satisfactorily. The requirements above represent the necessary knowledge, skills, and abilities. Reasonable accommodations may be provided for individuals with disabilities.

Job Type:
Full-time

Salary:
$20.00 per hour

Benefits Include:

• Medical and Dental Insurance
• 401(k) Retirement Plan
• Employee Discounts on Vehicle Purchases, Parts, and Service
• Paid Time Off
• Supplemental Benefit Plans (Short-Term Disability, Long-Term Disability, Supplemental Life Insurance)
• Comprehensive Employee Recognition Programs
• Opportunities for Career Advancement
• Professional Development Assistance
• Retirement Plan

Schedule:

Monday to Saturday