Field Service Engineer

Job Description:
We are seeking a dynamic and skilled In-House / Field Service Technician to become an integral part of our team. This role involves servicing and maintaining our state-of-the-art measuring instruments, ensuring optimal performance and customer satisfaction. The ideal candidate will be a problem-solver, enthusiastic about technology, and committed to providing exceptional customer service.

Key Responsibilities:

• Provide comprehensive service and support to customers during field visits and in-house repairs.
• Efficiently use the company CRM for service quotes, tracking repair statuses, and maintaining a troubleshooting log.
• Conduct onsite installations, repairs, and preventive maintenance with precision and expertise.
• Manage a travel schedule of up to 50%, including planning, customer issue documentation, ordering parts, and travel arrangements.
• Diagnose and solve technical issues, offering timely and effective solutions.
• Maintain thorough service and expense reports, and actively promote our service offerings.
• Adhere to all company procedures and protocols, fostering teamwork and information sharing within the technical team.
• Understand and meet customer needs, providing high-quality recommendations and briefings.
• Cultivate positive customer relationships, enhancing customer satisfaction and loyalty.

Requirements:

• 2 years of demonstrated field service experience, with a strong foundation in troubleshooting and servicing technical equipment.
• Fluent in English, proficiency in Spanish considered a strong asset.
• Excellent communication skills, both verbal and written.
• Flexibility and openness to adapt to changing schedules.
• Willingness to travel, including overnight stays, for service and maintenance tasks.
• Team-oriented mindset with a focus on collaboration and problem-solving.
• Ability to work with electronic schematics, test equipment, and repair tools.
• Associate's degree in engineering or related technical field.
• Valid driver's license.

About us

AYALYTICAL INSTRUMENTS, INC is a small business in technology information. We are professional, agile and our goal is to revolutionize the precision instrument industry through innovation, exceptional service, and a commitment to excellence, while fostering the growth and success of our team..

Our work environment includes:

• Modern office setting
• Snacks & coffee provided
• Dog friendly office
• Regular team events
• Professional development opportunities

Company Overview:
Join our innovative team at Ayalytical Instruments, a leading provider in the industry of high-precision measuring instruments for physical, chemical, mechanical, and structural properties. We pride ourselves on our commitment to excellence, cutting-edge technology, and fostering a collaborative and supportive work environment. At Ayalytical Instruments, we are dedicated to the growth and development of our employees, offering ample opportunities for professional advancement.

Why Join Us?

• Professional Growth: Opportunities for advancement in a long-term position within a growing company.
• Training and Development: Access to training programs to enhance your skills and knowledge.
• Dynamic Work Environment: Experience a varied workday, with a balance between in-house assignments and field service visits.
• Supportive Team Culture: Be part of a team that values each member's contribution and fosters a collaborative work environment.

Additional Benefits to Consider Adding:

• Health, dental, and vision insurance
• Retirement plan options
• Paid time off (vacation, sick, and personal days)
• Employee development and training programs
• Recognition programs and career advancement opportunities
• 401K matching 

Compensation details: 45000-65000

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