Live Chat Agent No Phones!

Description:

Customer Support Advocate (CSA) is the principle operational point of contact for the testing network staff, clients, and testing candidates in need of support for all exam platforms. CSAs are responsible for determining when an escalation is necessary and will determine the correct escalation path based on the issue(s). The CSA uses strong problem-solving skills, combined with excellent communication and support skills to maintain high levels of customer satisfaction. CSA’s track issues through Salesforce™ while also documenting troubleshooting solutions for use in a knowledgebase for common support needs.

Skills:

Customer service, Customer support, Customer service call center, Customer service oriented, Call center, Technical support, Call center support, Data entry, Inbound call, Email

Top Skills Details:

Customer service,Customer support,Customer service call center

Additional Skills & Qualifications:

The client is very opened to Recent Grads & Gamers Best vs Average? The best candidate will have Chat support or data entry experience in their last role. Average will have 2+ years of customer service experience. Performance metrics? Attendance & hold time is what they will be measured on. Client is looking for someone dependable who will show up daily and provide great service quickly and efficiently Disqualifiers? Candidate who don't want to work weekends, have bad tenured, not comfortable typing, large job gaps. First day responsibilities (what do they already need to know/be skilled in on their first day)? They will be going through 3 weeks of training so you will need to come ready to learn, class room training will call for a lot of note taking week one. Week two will be very hands on and week three will be nesting.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.