Experience Lead

Experience Lead

US-GA-Dunwoody

Job ID: 2024-36817
Type: Regular Full Time
# of Openings: 2
Category: Technology and UX
Dunwoody, GA

Overview

We are not just offering a job but a meaningful career! Come join our passionate team!

As a Fortune 50 company, we hire the best employees to serve our customers, making us a leader in the insurance and financial services industry. State Farm embraces diversity and inclusion to ensure a workforce that is engaged, builds on the strengths and talents of all associates, and creates a Good Neighbor culture.

We offer competitive benefits and pay with the potential for an annual financial award based on both individual and enterprise performance. Our employees have an opportunity to participate in volunteer events within the community and engage in a learning culture. We offer programs to assist with tuition reimbursement, professional designations, employee development, wellness initiatives, and more!

Visit our Careers page for more information on our benefits, locations and the process of joining the State Farm team!

REMOTE: Qualified candidates (outside of hub locations listed below) may be considered for remote work arrangements based on where a candidate currently resides or is currently located.

HYBRID: Qualified candidates (in or near hub locations listed below) should plan to spend time working from home and some time working in the office as part of our hybrid work environment.

HUB LOCATIONS: Dunwoody, GA; Richardson, TX; Tempe, AZ; or Bloomington, IL

SPONSORSHIP: Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity.

Responsibilities

Our Experience Design area within Enterprise Technology - Digital Experience Department is seeking Experience Leads. This area is comprised of multiple teams that are passionate about enhancing experiences for State Farm associates, agents, and customers. Our work matters - we deliver user centered design solutions expressed through our State Farm brand that directly align with and positively impact our Enterprise goals.

As part of our team, you will work in a fast paced and highly collaborative environment. We're at our best when we embrace diversity and model a co-creation approach to our work. To effectively deliver, we partner with a broad range of business partners, including developers, product owners, Marketing, and leadership, to name a few. We help our partners achieve their goals by proactively bringing customer centric design solutions to the table.

Qualifications

State Farm's Digital Experience team is seeking two Experience Leads to join our award winning mobile app team and Small Business team. As a seasoned UX champion and visual designer at State Farm, you will lead high-priority Enterprise-wide strategic efforts. With exceptional communication and strong people leadership skills, you will drive user-centered mobile app and .com experiences and innovative solution delivery for complex problems. As a champion for human-centered design, you will coach and develop others in utilizing the native app design process and the design system. In this role you will:

• Support product teams to achieve clear problem statements.
• Exercise a range of methodologies including design research, service blueprinting, collaborative design working sessions, and ideation to strategically define ideal experiences.
• Facilitate design-led workshops and reviews to engage and build alignment across business partners and product teams.
• Demonstrate an advanced ability to generate clear and pragmatic directions to the most complex business problems.
• Leverage your strategic thinking skills to seamlessly handle ambiguity with a calm, clear demeanor and successfully lead.
• Autonomously exercise strong critical thinking and sound judgment while independently making decisions within projects and providing consultation and oversight to those executing other projects

Competitive candidates must have the following skills/experience:

• 5+ years of applicable work experience in a UX or digital product design team
• Experience leading large enterprise-wide customer experience journeys in an agile environment.
• Experience working on mobile app teams, designing customer experience
• Experience mentoring junior designers.
• Experience working with Figma
• Experience working with Gitlab
• Experience working with Animations

For Los Angeles candidates: Pursuant to the Los Angeles Fair Chance Initiative for Hiring, we will consider for employment qualified applicants with criminal histories.

For San Francisco candidates: Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

For Colorado, Hawaii and Washington State candidates: Salary Range: $114,500-$212,300

For California, New York, and CT candidates: Potential salary range: $114,500-$241,250

Potential yearly incentive pay: up to 15% of base salary

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Please see job description

PI239952970