US LBM Support II - Security and Compliance

US LBM is one of the leading and fastest growing distributors of specialty building materials in the United States, with a team of over 15,000 employees located throughout the country. Since our founding in 2009, we have acquired over 70 companies and have expanded to more than 500 locations serving 37 states. US LBM is a progressive organization that promotes a unique culture that focuses on the value of its customers and associates. Developing our people is critical to our strategy and fostering our culture of empowerment.

Reporting to the USLBM Identity and Access Manager, this role is responsible for timely and accurate creation, removal and maintaining account permissions and access controls for various IT solutions and business applications. The position responsibilities also include ensuring correct authentication and authorization for end-users and services. Managing IT policies and procedures, password resets, facilitating and troubleshooting user access issues, validating, and verifying authorization requests, facilitating approval flows, and provisioning/de-provisioning of user accounts.

This role is located at our Hammonton, NJ office.

Responsibilities:

• Responsible for meeting related service goals and measures to ensure service levels are attained.
• Complete access service requests accurately and timely, following up with approvers/requesters where necessary to meet service level objectives.
• Develop and maintain IAM operational documentation, processes, and procedures.
• Working with SOX and Audit teams to ensure any Identity and Access risks are mitigated and more.
• Ensure IT Security policies and procedures are followed.
• Using the ITSM tool SolarWinds Service Desk for managing and tracking requests and incidents.
• Provide timely status as needed to the business and IT associates when working to complete requests.
• Ability to be discrete while handling confidential or personal data.
• Develop and maintain an advanced understanding of USLBM's use of technology.
• Maintain consistent and professional customer service and communication with the business and IT associates.
• Collaborate with colleagues to identify and remediate issues.
• Adopting/Developing work processes and best practices and implementing changes to streamline IAM operations.
• Other duties as assigned by Management.

Competencies:

• Customer Focus - Building strong customer relationships and delivering expected customer-centric solutions and communicating with customers through the ticket systems, email, and/or Teams application.
• Accountability - Holding self and others accountable to meet commitments and expectations.
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences and situations.
• Decision Quality - Making good and timely decisions that keep the organization and ticket queue moving forward.
• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations.
• Tech Savvy -Attention to detail, adopting innovations in business-building digital and technology applications.
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives in a remote environment.

Education and Experience Requirements:

• Bachelor's degree or 4+ years of experience with an IT service organization.
• Experience supporting business users in an Identity and Access role a plus.

Knowledge of the systems below required:

• Active Directory
• Microsoft O365
• Knowledge of Azure/Entra is considered a plus.

Knowledge, Skills, and Abilities:

• Following Access Management (IAM) processes for provisioning and de-provisioning.
• Attention to detail and inputting accurate information is an absolute must.
• Limit access: Only provide access to authorized personnel who require it for their roles.
• Role-based access: Assign permissions based on job responsibilities.
• Regular reviews: Periodically review and update access rights to ensure they align with current requirements.
• Timely and accurate processing of application requests:
• 
  • New Access Requests
• 
  • Existing User Access Changes
• 
  • Removal of Access
• Limit access: Only provide access to authorized personnel who require it for their roles.
• Role-based access: Assign permissions based on job responsibilities.
• Regular reviews: Periodically review and update access rights to ensure they align with current requirements.
• Timely and accurate processing of user terminations for all centrally managed systems.
• Working with remote IT teams to process terminations in a local environment and follow up as necessary.
• Daily processing of requests for systems like Active Directory, O365, Business Applications, etc...
• Up to 10% travel is required.

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US LBM Holdings, LLC, is an equal-opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.