Customer Service Representative

We're looking for a full-time Customer Service Representative to join our Grundy County team! This position is full-time and reports to the Tracy City, TN office.

Must live in or be willing to relocate to SVEC's Grundy County service area.

Responsibilities:

• Daily cash handling/ taking payments
• Processing new service requests
• Calculating and discussing billing
• Guiding members through the new construction process, inspections and permits
• Educating members on how to conserve power
• Informing members on cooperative programs
• Explaining ancillary services
• Works well as a team player

Requirements:

• Must have good communications skills and be comfortable interacting with co-op members and staff on a daily basis;
• Minimum two years post high school education;
• Must have three to five years of customer service experience;
• Should be proficient in Microsoft Office software;
• Must have basic accounting and money handling experience;
• Must be able to multitask with ease;
• Must be able to handle high-stress situations;
• Must live in the Grundy County service area or be willing to relocate to the Grundy service area

Benefits:

• 401(k)
• 401(k) matching
• Defined retirement plan
• Health Insurance
• Dental Insurance
• Disability Insurance
• Life Insurance
• Vision Insurance
• Paid annual leave
• Paid sick leave
• Tuition reimbursement

ESSENTIAL PHYSICAL AND MENTAL REQUIREMENTS:

Requires occasional travel across SVEC area, rare travel outside SVEC area. Some after-hours work is required due to occasional planned events, storm-related events, or emergency events. Occasional travel to related conferences, training, and meetings. Occasional heavy lifting up to 25 lbs. Operates Equipment; Operates Office Machines: frequently- PC, tablets, Printers, system networks etc. Standing: Occasionally; Walking: Occasionally; Eye-hand Coordination: Frequently

This position description is not intended to be all-inclusive; other duties may be required as assigned.

SVEC reserves the right to revise this position description as needed. This position description does not constitute a written or implied contract of employment.

ABOUT SVEC

Sequachee Valley Electric Cooperative (SVEC) is a member-owned distribution cooperative that delivers power generated by the Tennessee Valley Authority. Located in a growing area, SVEC currently serves 37,000 meters, primarily in four counties in southeast Tennessee: Marion, Sequatchie, Grundy and Bledsoe. SVEC owns SV Services which includes two subsidiaries: SVEConnect, a fiber-to-the-premises business and SV Propane. SVEC is a member of the Tennessee Electric Cooperative Association and is a Touchstone Energy Cooperative.

Some of the benefits SVEC team members receive include: a 401(k) (with Co-op matching); Retirement Security plan; paid sick leave; paid vacation leave; ten paid holidays, annually; medical, dental and vision insurance; healthcare reimbursement account; healthcare flexible spending account; life insurance; long-term disability insurance; tuition reimbursement.

SVEC is headquartered in South Pittsburg, Tennessee on the banks of the Tennessee River in the Sequatchie Valley, part of the Appalachian Mountains. With the Tennessee River, many creeks and lakes near-by, and surrounding mountains, the area offers a bounty of activities including boating, fishing, hiking, hunting, bird watching and rock climbing. The SVEC area is home to several state parks and festivals including the National Cornbread Festival. While living in a quiet, scenic area, SVEC is convenient to major cities including Chattanooga (30 miles), Nashville (100miles), Knoxville (120 miles) and Atlanta (140 miles).

SVEC is an equal opportunity provider and employer.

Job closes Monday, May 6. 2024