Operations Manager

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off

Excel Hotel Group is a fully integrated property ownership, management, and development company enjoying exciting growth. We believe that our family-driven culture is the backbone of our company.

Job Summary
We are looking for a Operations Supervisor to manage our Front Desk and F&B department. You will act as the face of our company and ensure visitors receive a heartwarming welcome. You will coordinate all front desk activities, including calls, reservations and guests services. As an Operations leader you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk and breakfast/bar teams provides professional and friendly service to our customers.

Responsibilities

• Ensure front desk, breakfast area and bar are tidy and has all necessary material
• Train, supervise and front office staff
• Assist with breakfast as needed
• Schedule shifts
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Troubleshoot emergencies
• Monitor stock and order office supplies
• Purchasing, hiring, etc.

Qualifications

• 2 years supervisory experience in hospitality
• Ability to organize multiple projects; manage and prioritize multiple tasks and meet deadlines.
• Basic knowledge of computers and software including ability to use e-mail, word processing, spreadsheet software and hotel management system.

Benefits/Perks

• Excellent benefits include: Medical, dental, life, PTO, and 401k with company match for full-time associates
• We offer an excellent travel discount program.
• Opportunity to grow, we promote from within