Customer Care Team Member

Location: Lebanon, Oregon

Schedule: Monday-Friday (On-Site)

Job Summary:

ENTEK is seeking an enthusiastic and service-oriented individual to join our team as a Customer Care Team Member.

As a Customer Care Team Member, you will manage customer orders from start to finish, including tracking, and serve as a liaison between ENTEK and customers to resolve issues and update orders based on customer requests. You will be expected to manage interactions with internal and external customers in a professional and positive manner, ensuring they receive the highest quality of service

You will have the opportunity to manage domestic and international shipping, including working with freight forwarders and coordinating over-the-road and inter-modal shipments. Through collaboration with internal teams, you will help keep track of inventory, coordinate logistics, and ensure timely fulfillment of orders. When scheduling outbound shipments, you will work with internal and external teams and third-party logistics providers to ensure timely deliveries.

As part of this work, you will need to stay up to date with domestic and international shipping regulations, including understanding INCO terms and analyzing freight charges. We will look to you to be proactive and suggest ways to improve operations, efficiency, cost savings, and customer service as appropriate. In this high visibility role, you will have the opportunity to be a part of the success and continuing growth of ENTEK.

If you are a driven individual who thrives in a fast-paced environment, we encourage you to apply for this exciting opportunity!

ENTEK is a non-smoking campus; please inquire if you have questions.

AA/EEO Statement: ENTEK is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable federal, state or local law.

Minimum Qualifications & Experience:

• Associate's degree and five (5) years of experience in customer service, or equivalent years of education and experience
• Five (5) years of experience in inventory planning and coordination.
• Ability to read, analyze, and interpret most documents.
• Ability to comprehend and apply principles of advanced algebra and trigonometry.
• Ability to work with concepts such as limits and engineering equations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions to then develop reasonable solutions.
• Advanced computer skills, including but not limited to designing, building and navigating spreadsheets.
• Strong interpersonal, verbal, and written English communications skills including the ability to understand and follow written and verbal instructions.
• Ability to collaborate effectively with other departments such as sales, accounting, billing and shipping.
• Experience with solving practical problems.
• Satisfactory results from a drug screen.

Preferred Qualifications & Experience:

• Previous experience in manufacturing.
• Strong understanding of customer service quality as well as an innate understanding of customer service recovery methods and procedures.
• Solid organizational and time management skills, with the ability to multitask in a fast-paced manufacturing environment.

Salary range: $64,000-$74,000

Benefits:

• 401k with 4% match
• Health insurance with PPO and HSA medical options, dental, and vision; employer-paid STD, LTD, basic life insurance, and employee assistance program
• On-boarded with PTO
• Tuition reimbursement

ENTEK’s DNA is based on a set of Core Values, which drive everything we do.

ENTEK makes products that impact people in every corner of the globe. Our diverse team spans a huge array of disciplines, but whether you are a welder, an engineer, a scientist, a production associate, or machinist, you will work towards a common goal… to make ENTEK the best it can be for its customers, employees and community. Our success is fueled by consistently living our core values of respect, integrity, commitment, and innovation.

OUR TEAM IS DEDICATED TO GETTING A LITTLE BIT BETTER EVERY DAY.

Are you ready for something great in your life?

Stop by our website at www.entek.com to learn more about our company and the opportunities that await you at ENTEK.