Front Desk/Party Lead

Front Desk/Party Lead Salary: $16.00/Hourly

Must be reliable and available on Saturdays and Sundays!

Must have some leadership experience and retail experience is a plus!

Who we are and why there is an opportunity:

Spy Ninjas HQ brings the wondrous experience of social media to life by immersing guests in an active gamified world of rides, puzzles, missions, and non-stop adventure for all ages, empowering players to BE THE GAME. Spy Ninjas HQ is a brand new family entertainment center. Spy Ninjas HQ is a brand new first of its kind family entertainment center in Las Vegas based on “Spy Ninjas” - the hit family-friendly YouTube series, which has over 44 million subscribers and 15 billion views across multiple branded channels. The park will feature the best in virtual reality, multi-level escape rooms, climbing walls, a trampoline park including dodge ball, over 100 arcade games, ax throwing lanes, and much more!

Job Description:

The Front Desk/Party Lead plays a key role in providing unforgettable experiences at Spy Ninjas HQ. The front desk/party lead will schedule, manage and supervise a full staff of front desk/party hosts to facilitate the most incredible birthday celebrations and corporate gatherings, from the moment our guests enter the facility to when they depart from the action. The lead will stock and display inventory, help Ninjas redeem/purchase merchandise, and provide them with masterful customer service experience. This will include everything from welcoming our Ninjas to checking them in and preparing them to experience all Spy Ninjas HQ has to offer. As an essential member of our management team, the front desk/party lead will work as the manager on duty to oversee all of the on-going special events at Spy Ninjas HQ. Leads should be ready for a fast-paced environment at Spy Ninjas HQ.

Primary Duties and Responsibilities:

• Welcome and engage with all guests while being an ambassador of Spy Ninjas HQ.
• Assist with staff duty delegation and training.
• Conducts sales and recommends attractions and products based on guests needs.
• Provides timely and accurate service while managing wait times.
• Responsible for checking in guests, providing them all the needed information to have a fantastic experience at Spy Ninjas HQ.
• Provide the best party experience every time - guest service is the highest priority.
• Handle bookings, hosting, and leading parties.
• Act as exclusive party host for birthday parties and events held at Spy Ninjas HQ - including party preparation, guest check-in, incredible service, food and beverage delivery and cake-cutting, directing guests to activities, maintaining a time schedule, and more.
• Assist in training party agents.
• Resolve customer requests and complaints.
• Assist in managing inventory on a weekly basis and practice proper cost controls by accurately scanning merchandise.
• Perform opening, mid-day, and/or closing duties pertaining to the party department.
• Adhere to scheduled shifts and willing to stay beyond when business or circumstances dictate.
• Set a high standard and good example for front desk/party staff and other team members regarding punctuality, attendance, attitude, cleanliness and hygiene.
• Acts as a first responder to emergencies and responds appropriately.
• Attend regularly scheduled team member meetings and training sessions.
• Other duties as needed.

If you meet the requirements, then you need to know if you will like working with us. We think we are an exciting, great place to work. You’ll be interested to know the 6 core values that make us a great place to work.

Ninjas:

Nobility: Practice Nobility

Integrity: Show Integrity

Neatness: Demonstrate Neatness

Journey: Embrace the Journey

Accountability: Always be Accountable

Safety: Safety First

Qualifications for Success:

• Have a high school diploma or GED
• 18 years of age or older
• Energetic personality, people-oriented, and a team player
• Exhibit great leadership, motivational, and interpersonal skills
• Ability to provide exceptional customer service to all guests
• Ability to speak and lead in front of groups
• Organized and detail oriented
• Proficient computer, keyboarding, and tablet skills
• Demonstrate excellent time management skills
• Availability to work days, nights, and/or weekends
• Have prior similar experience; amusement or hospitality experience a plus
• CPR and first aid certified, or willing to become certified
• Complete and pass a background check

Physical Demands: While performing the duties and responsibilities of the job, these physical demand characteristics are representative of what the employee will be required to do to perform the essential job functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

• Ability to speak with others to exchange information
• Frequently required to sit, stand, walk, and walk up and down stairs
• Ability to lift a minimum of 40 pounds
• Help maintain a clean environment; some janitorial duties will apply
• Ability to record and exchange information from incident reports verbally and in writing

Work Environment: While performing the duties and responsibilities of the job, these work environment characteristics are representative of the environment the employee will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential function of the job.

• Works in an open environment setting with above average noise levels
• Potential exposure to contagious diseases and blood-borne pathogens, but potential for harm is limited when employee exercises established safety and infection control procedures and protocols.