Customer Relations Representative - State Farm Agent Team Member

Benefits:

• Clothing Allowance
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Larry Johnson - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.
• Be a Professional, Dress Professionally, Present yourself as a Professional

QUALIFICATIONS:

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving
• Must be currently Licensed in Property and Casualty insurance in Virginia or be able to obtain a Virginia license through your current state license (Must have a current license in Virginia or adjoining state)
• Must be currently Licensed in Life, Health and Annuities in Virginia or be able to obtain a Virginia license through your current state license (Must have a current license in Virginia or adjoining state)

BENEFITS:

• Hourly pay plus commission/bonus
• Growth potential/Opportunity for advancement within my office
• Paid time off (vacation and personal/sick days)
• Valuable career-building experience
• Yearly clothing allowance
• Evenings and Weekends off