Loan Officer

Job Description

Job Title: Loan Officer

Department: Operations, Tuscola

Reports To: Market President and Senior Vice President, Loans

FLSA Status: Exempt

Type of Position: Full-Time

Job Summary

The Loan Officer position works directly with the Market President and the Branch Manager to develop a portfolio of primary residential and consumer lending. The loan officer may also support agricultural, and commercial loan relationships with the support of the Market President. The role must adhere to TrustBank values when providing customer service and serve with the highest degree of accuracy and professionalism. The position will assist in ensuring the branch is achieving the most profitable relationships and that loan officer's portfolio is developed in a compliant and regulatory sound manner.

Loan Officer Duties and Responsibilities:

1. Must register with the Nationwide Mortgage Licensing System and Registry (NMLS)

2. Interviews residential, consumer, agricultural, and commercial loan applicants, collects and analyzes financial and related data.

3. May be responsible for entering data into the bank's loan processing system and preparing proposals and correspondence to the borrower.

4. Assists potential borrowers by explaining the loan process and follows-up with applicants.

5. Takes ownership of customer concerns and questions and works with the customer closely to bring the loan to close.

6. Submit loan requests to underwriting, if necessary, for formal qualification and approval.

7. Works with Senior Lender and Branch Manager to ensure loan portfolio and production is meeting expectations.

8. Uses knowledge of business, finance, banking, credit, and risk management to identify, recommend, and promote solutions that best serve the client and ensure profitability and safety and soundness of the portfolio.

9. Attend required loan officer meetings and compile any required reports.

Traits/Characteristics of Successful Loan Officer

• Strong lending experience in a bank branch.

• Attention to detail and a strong acumen for evaluating financial information

• Effective problem-solving and decision making skills

• Excellent probing and listening skills to uncover customer needs

• Excellent interpersonal, verbal and written communication skills

• Self-motivated, assertive, perform well in a customer services environment and interact with customer and team members in a professional and personable manner, and perform well in potentially stressful situations requiring tact, diplomacy, integrity, and confidentiality

• Strong time management and follow-up skills

• Presents him/herself in a professional manner

Working Conditions and Essential Functions

This is a full-time exempt position, working a minimum of 40-hours per week and longer may be warranted to meet the demands of the job or other duties as assigned. Hours will vary depending on the needs of the bank. Well-lit office environment and the noise level is usually moderate. The role routinely uses standard office equipment. The duties of the job may require the employee to stand, walk, use hands, and feel objects, tools, or controls, reach with hands, arms, and talk, or hear. Ability to lift 25-pounds. Vision abilities include close vision, distance vision, peripheral vision, depth perception and the ability to focus. Travel to meet customers at their place of business or attend community functions. Travel demands will correlate with portfolio size and complexity and could exceed 10% of the employee's schedule.

TrustBank Core Values

Embrace and promote the TrustBank Culture and Core Values in all aspects of your duties. Understand the highly confidential nature of the information being worked with on a daily basis.

Disclosures

TrustBank recognizes that people are our bank's strength, and we place a high value on diversity and inclusion. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. The best talent will acquire the position. Equal Opportunity Employer/Disability/Veterans. This job description may be subject to change and is not intended to be all-inclusive. The employee may perform other related duties to meet the ongoing needs of the organization.

Updated January 23, 2024

Education and Experience

• Minimum of two years of consumer and residential lending experience.

• Commercial and agricultural lending a plus.

• Job experience with extensive customer contact in banking

• Prior community banking lending experience is a plus

• Business degree or degree in accounting finance, economics, is desirable

• Microsoft 365, internet proficiency, and loan systems experience

Required Skills and Abilities

The position requires a solid understanding of financial analysis for lending and a strong business acumen. Excellent communication and organization skills as well as strong problem solving skills are needed to navigate detailed information. Must be able to work in a team oriented environment but self-motivation is key. Strong overall PC literacy is essential.

PI9445191965d8-29952-33709543