Customer Service/Administrative Assistant - Full-time

CALL CENTER CSR NEEDED IN ONTARIO

***PLEASE ONLY APPLY IF YOU HAVE EXPERIENCE IN CALL CENTER ENVIRONMENT OR MANAGEMENT SKILLS !!!

*********************************NO FAST FOOD RETAIL***

Job Position: Customer Service/Administrative Assistant

Location: Ontario, CA 91761

Pay Rate: $22.00/hr

Shift: 1st 8:30AM-5PM

Arrow Staffing in Ontario is currently looking for a Customer Service Call Center Rep. in the City of Ontario, California. To provide office services by implementing administrative systems, procedures, and policies, and monitoring administrative projects.

Job Requirements:

• This position processes sales orders and purchase orders via EDI and manual transactions and is responsible for customer and vendor communication including sales, order entry, and error resolution.

• Receive incoming customer communications (phone calls, emails, and other platforms when needed), answer customer questions, and resolve customer complaints.

• Accurate Order entry/processing

• Customer and Vendor communications and problem resolution

• Timely communication with sales and distribution to ensure order accuracy

• Communicate with customers and vendors via email and phone

• Assisting callers with requested information

• Ensures excellent customer service by identifying and resolving customer-related issues following company policies

• Perform general office administrative tasks

• Keep up to date with changes to policies and procedures

• Process customer orders/changes according to established department policies and procedures

• Process all purchase and sales orders

• Answer customer questions on pricing, availability, and use of product(s)

• Process customer complaints and ensure immediate resolution to all customer concerns

• Process electronic advanced ship notices, labels, and invoices through the elected EDI processing system

• Maintain cooperative, diplomatic working relationships with co-workers, supervisor, and the public

• Work as part of the team and collaborate with co-workers and colleagues

• Provide timely and accurate information regarding incoming customer order status and product knowledge requests

• Respond to customer inquiries regarding shipment status, and obtain shipment documents as required

• Communicate pricing, and inventory availability and answer questions about products and the company

• Knowledge of shipping and quoting.

Skills /Qualifications

• Minimum of 2 years experience

• Fast learner

• Multiple phone line skills

• Knowledge of Microsoft Office

• Reporting Skills

• Administrative Writing Skills

• High attention to detail Ability to multitask

• Managing Processes

• Organization

• Analyzing Information

• Professionalism

• Problem Solving

• Verbal and Written Communication

  #ARROW

This is a great temp-to-hire opportunity!

Interested candidates can learn more information by calling our office at 909 786-4320 or by applying online at www.arrowstaffing.com

Arrow Staffing has been connecting people to change lives since 1972. As a staffing leader, we partner with many of the area’s best companies to help our associates realize their career goals. To find additional opportunities with Arrow Staffing, go to our website arrowstaffing.com, and search for jobs. 

PandoLogic. Keywords: Call Center Assistant, Location: ONTARIO, CA - 91762 , PL: 592808161