Machinery Field Service Supervisor

Machinery Field Service Supervisor - Bensalem, PA

Department: Machinery Service - Bensalem

Responsibilities

* Dispatcher technicians to job sites and monitor jobs progress.
* Maintain scheduler for technicians and monitor GPS software on service trucks.
* Dispatch parts to Technicians on job sites.
* Review and work with Service Advisor to maintain daily customer updates in Cat Interact Program.
* Taking calls from customers and writing up service calls for the field.
* Review and monitor the daily productivity of the Technicians and weekly expense report.
* Review and monitor weekly overtime report.
* Model and reinforce safety practices, which are consistent with our mission to ensure employees and customer safety.
* Check repair history and open service letters for all jobs prior to starting the job.
* Close service calls daily.
* Complete warranty checklist, be accountable for accuracy.
* Scheduling incoming machine repairs with the Shop.
* Assure that Technicians complete their JHA forms, wearing all proper PPE, and keeping a clean service truck daily.

Recommended Qualifications

* High School Diploma or equivalent is required.
* Minimum 8 years experience in the heavy equipment industry with progressive maintenance/repair supervisory experience and/or equivalent combination of training and experience which provides the required knowledge, skills and abilities.
* Excellent communication and interpersonal skills; both verbal and written.
* Experience with Microsoft Office, Excel, Word.

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