Implementation Account Coordinator

Your Shift:

• Monday - Friday from 8:00am - 5:00pm

Your Responsibilities:

• Provide support to internal resources and customers with item setup, proofing, validation, and testing
• Provide effective communication to the customer, Sales, Operations and vendor teams regarding the status of tasks and projects
• Assist by verifying all of the required information for the implementation is available and accurate, including pricing, specifications, artwork, or other customer requirements
• Adapt to program set-up changes as dictated by the customer, Sales or Operations team
• Maintain effective follow-through in-line with standard operating procedures
• Escalate concerns when implementation tasks are at risk and suggest corrections to right project trajectory
• Ability to manage multiple project and task assignments simultaneously, while managing due dates
• Consistently meet defined deadlines and maintaining project tracking throughout the life cycle of project requests
• Assist on implementation calls to gather specific details concerning the set-up of print program items
• Maintain attendance according to facility guidelines, as well as be able to work constructively with co-workers, supervisors, vendors, etc. in performing daily responsibilities

You Must Have:

• 2+ years of Customer Service experience
• Knowledge and use of the Microsoft Office Suite, including Teams, Outlook, Word and Excel
• Ability to multi-task and thrive in a fast-paced environment
• Dependability in all aspects of work
• Initiative and responsiveness
• A keen attention to detail
• Ability to speak and communicate with fellow employees at a professional level

About Taylor Corporation
One of the largest graphics communications firms in North America, Taylor's family of companies provide a diverse set of products, services, and technologies addressing the toughest communication challenges. For nearly 50 years, Taylor has been a premier provider of powerful and innovative products, services, and expertise for individuals, businesses, and distributors large and small. Our 10,000+ employees spanning 26 states and seven countries work diligently to create the interactive, printing, and marketing solutions that have helped build some of the world's more recognizable brands. Everything we do begins with identifying the unique priorities and needs of our customers and creating one-of-a-kind solutions. We offer a comprehensive benefit package including several health plans to choose from, dental, vision, wellness programs, life and disability coverage, flexible spending accounts, health savings accounts, 401(k) plan with company match, paid time off (PTO) and 64 hours of annual holiday pay.

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.