Patient Access Representative - Clinical Practice

Are you ready to join a staff of like-minded professionals that strive to provide compassionate, affordable, high-quality care in our community?

At Valley Regional Hospital, patients are the center of our coordinated care system and right now we have an opening for a Patient Access Representative to join our team in Physician Practices.

Essential Functions:

• Complete registration functions related to scheduling appointments in the physician practice setting: answering the telephone and directing patients as appropriate, updating patient demographics, employment and insurance information in medical records & other systems, answering questions and addressing other patient concerns.
• Support insurance verification functions as required to enhance the revenue cycle, including verifying patient insurance information is accurate and up-to-date, collecting accurate co-payments, and assisting with pre-authorization and ABN processes as defined by the practices and in support of the patient's clinical plan.
• Gather patient medical records and information as needed to ensure smooth & efficient patient appointments with the physician practice provider.
• Coordinate patient care needs with other physician practice and hospital staff including timely entry and/or follow up of patient referrals to specialty care and other internal and external services.
• Fulfill administrative needs of the practice as needed for the patient care experience; this includes, but is not limited to sorting paperwork; scanning documents into the medical record; faxing documents; retrieving, opening, and distributing mail; assuring medical record releases are signed, scanned and completed, and responding to ad hoc administrative requests as needed from physician practice management team.
• Performing the above functions in the physician practice location as assigned, which may require mastering of different processes and working with multiple teams.
• Other duties as assigned

Qualifications:

• High school diploma or equivalent
• Minimum of one year of medical office experience along with Medical Terminology.
• Effective written and verbal communication skills, as well as a pleasant demeanor and strong customer service skills.
• High integrity, able to follow written procedures and verbal instructions.
• Self-motivated learner who takes initiative to learn complex processes
• Professional manner and appearance with understanding of appropriate workplace behavior & communication.
• Ability to keep all patient interactions confidential as appropriate and in accordance with VRH policy and state & federal regulations.

Start your application now; we can’t wait to talk to you.

VRH employees enjoy a low-cost comprehensive benefits program with highlights below:

• Free medical and dental plan options
• Vision insurance
• Retirement (403b) with match
• Healthcare Reimbursement Account with employer contribution
• Short Term Disability / Life insurance covered by VRH
• Robust ETO accrual with an optional annual cash out
• Onsite wellness initiatives including reimbursements
• Educational Reimbursement

Valley Regional is an equal-opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, gender identity or expression, or any other characteristic protected by law.

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