VP, Digital Apply Capabilities Leader - Full-time / Part-time

Job Description:

Role Summary/Purpose

At Synchrony, we enable commerce by delivering the leading financial ecosystem that connects our partners and our customers through world-class technology, products, and capabilities. Our partners and customers are at the forefront of everything that we do.

As a critical member of the Product organization, the VP, Digital Apply Capabilities Leader, is responsible for facilitating growth of Synchrony’s acquisition channels through innovation, enhancement and leading prioritization of enterprise initiatives, coordinating across all of Synchrony’s platforms in partnership with leaders from each area.  This individual will lead a number of key initiatives including the UX redesign of our digital apply capability and deployment of key capabilities aimed to enhance KPI’s across this channel.  The ideal candidate should be comfortable with ambiguity, be able to operate in a fast-moving, agile environment, be willing to serve as a team player with strong collaborative skills, and act as an owner, proactively taking initiative.

We’re proud to offer you choice and flexibility. At Synchrony, our way of working allows you to have the option to work from home, near one of our Hubs or come into one of our offices. Occasionally you may be required to commute to our nearest office for in person engagement activities such as business or team meetings, training and culture events.

Essential Functions/Responsibilities

• Manage, develop, and drive Synchrony Digital Apply capability roadmap inclusive of marketplace trends, partner and Digital team roadmaps, and competitive assessments 

• Drive enterprise-level vision and goals for Synchrony Digital Apply product and capabilities 

• Work with system architects and Digital Apply Agile team leads to understand capabilities, enabler requirements, and development enhancement opportunities  

• Serve as client liaison for incoming requests and inquiries around product and related enhancements  

• Understand and apply industry insights, consumer intelligence and market analysis to benchmark Synchrony Digital Apply product against market in collaboration with customers, UX team, research team, and others as required. Drive product goals and enhancements that establish and continue to drive a best-in-class product solution. 

• Develop, implement, and monitor on an ongoing basis a comprehensive product request process that engages all relevant application teams and identifies key enhancement request readiness milestones 

• Partner with Digital Analytics to build upon and enhance existing reporting and KPIs; drive related communication to stakeholders around growth and to identify data-driven opportunities 

• Lead collaboration with other Product leaders to align on enhancement opportunities, requests, and priorities 

• Lead product communications to stakeholders regarding Apply product vision, goals, enhancement roadmap, enhancement request process and prioritization, KPIs, and other relevant items as required 

• Coordinate with Agile PMs and Scrum leaders to understand current work, releases, and upcoming backlog and to communicate with stakeholders in a meaningful way 

• Partner with Digital Apply product leads to establish and execute quarterly product demonstrations among internal and external stakeholders 

• Lead cross-functional teams in a matrixed environment 

• Perform other duties and/or special projects as assigned.

Qualifications/Requirements:

• Bachelor's Degree or, in lieu of a degree, a high school diploma and 10 years of product development and technology integration experience in the credit card, financial services or technology industries

• Demonstrated experience partnering with stakeholders to refine requirements and lead prioritization for Agile train backlog

• Minimum of 7 years Product Management experience that includes:

  • Leading large complex programs over multiple releases

  • A proven track record of launching new products or applications with demonstrated business impact

  • Ability to influence and coordinate multi-functional teams

• Experience including effective verbal and written communication skills across functions and multiple levels of leadership

Desired Qualifications:

• Credit card, consumer finance, payments, financial services or retail services industry experience.

• 3+ years experience in Prescreen, Prequalification and ITA

• Strong agile experience preferably in product management

• Understanding of regulatory environment governing financial services and Preapproved capabilities

• Demonstrated ability to manage complex initiatives and projects in a matrixed, high speed, and quickly changing business environment.

• Outstanding communications, relationship building, influencing and collaboration skills.

• Demonstrated strong quality/process improvement experience, with relevant examples that improved business performance and customer experience

• Advanced problem-solving skills with the ability to develop innovative solutions in a fast-changing environment.

• Current on financial services, payments industry trends, competitors, emerging technologies and companies

• Strong technical knowledge (financial services)

• Strong UX / customer experience focus

• Experience working with partners and vendors, where negotiation skills are required

• Proactive, self-starter with a high degree of self-initiation

Grade/Level: 13

The salary range for this position is 130,000.00 - 210,000.00 USD Annual and is eligible for an annual bonus based on individual and company performance.

Actual compensation offered within the posted salary range will be based upon work experience, skill level or knowledge.

Salaries are adjusted according to market in CA, NY Metro and Seattle.

Eligibility Requirements:

• You must be 18 years or older

• You must have a high school diploma or equivalent

• You must be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the onboarding process

• You must be able to satisfy the requirements of Section 19 of the Federal Deposit Insurance Act.

• New hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.  Once this new hire time in position requirement is met, the associate will have a minimum 6 months’ time in position before they can post for future non-exempt roles.  Employees, level 8 or greater, must have at least 18 months’ time in position before they can post.  All internal employees must consistently meet performance expectations and have approval from your manager to post (or the approval of your manager and HR if you don’t meet the time in position or performance expectations).

Legal authorization to work in the U.S. is required.  We will not sponsor individuals for employment visas, now or in the future, for this job opening. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. 

Our Commitment:

When you join us, you’ll be part of a diverse, inclusive culture where your skills, experience, and voice are not only heard—but valued. We celebrate the differences in all of us and believe that our individual, unique perspectives is what makes Synchrony truly a great place to work. Together, we’re building a future where we can all belong, connect and turn ideals into action. Through the power of our 8 , with more than 60% of our workforce engaged, you’ll find community to connect with an opportunity to go beyond your passions.

This starts when you choose to apply for a role at Synchrony. We ensure all qualified applicants will receive consideration for employment without regard to age, race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Reasonable Accommodation Notice:

• Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

• If you need special accommodations, please call our Career Support Line so that we can discuss your specific situation. We can be reached at 1-866-301-5627.   Representatives are available from 8am – 5pm Monday to Friday, Central Standard Time

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